Higginbotham · 12 hours ago
Employee Benefits Unit Supervisor
Fort Worth, TX
Full-time
Onsite
Senior Level
5+ years expHigginbotham is seeking an Employee Benefits Unit Supervisor for their Account Management Small Business Unit. This role is responsible for overseeing the team, managing workflows, ensuring adherence to procedures, and acting as a liaison between producers and team staff.
Insurance
Responsibilities
Participate in interviewing and evaluation of prospective employees
Providing training and guidance regarding department procedures
Participating in disciplinary and termination issues
Ensuring compliance with policies and procedures
Implementing new procedures and/or changes
Ensuring smooth and efficient operation of department
Acting as liaison between producers and support staff
Resolves employee issues regarding workflow, agency procedures, with producers and clients
Prepare and deliver monthly SBU reporting for leadership and team visibility
Coordinate and process the quarterly SBU bonus for each SBU team member in alignment with established criteria
Monitor team workloads and support balanced distribution across SBU teams
Conduct semi-annual audits to confirm revenue thresholds and accurate identification of house accounts
Maintain and manage a small book of business to stay current on client needs, workflows, and service expectations
Stay informed on industry developments and carrier trends to support training, communication, and team guidance
Serve as an informal mentor and peer resource
Provide guidance on best practices, processes, and tools
Support informal check-ins for new hires during their first 90 days
Encourage skill development through shared tips and lessons learned
Host periodic trainings on systems, workflows, service standards, and new products
Partner with leadership to identify training needs and topics
Coordinate internal SMEs or guest speakers as needed
Maintain and update shared job aids and quick-reference resources
Plan and facilitate a monthly team meeting focused on wins, process improvements, and key updates
Collect and organize agenda items
Capture and share takeaways, action items, and follow-ups
Promote collaboration, recognition, and knowledge sharing
Encourage participation in firm programs and initiatives
Serve as a liaison between the team and leadership, elevating ideas, questions, and recurring themes
Gather feedback on what is and is not working and share insights with leadership
Communicate upcoming changes clearly and positively
Support rollout of new tools and processes through early adoption, translation of impacts, and peer support
Partner with champions across departments to share best practices and reinforce alignment
Model service standards, professionalism, and responsiveness
Demonstrate a positive, solutions-focused mindset
Encourage consistent use of standard processes and tools
Qualification
Required
Minimum of 5 years of experience in Account Management
Employee Health and Life License (Active)
Proficient with Microsoft Excel, Word, PowerPoint, and Outlook
Display leadership skills and ability to motivate fellow employees (If applicable)
Skill in recognizing challenges, exploring options, and implementing effective solutions in a timely manner
A strong focus on completing tasks and projects accurately and thoroughly
Capable of expressing ideas clearly in both verbal and written forms and engaging with various audiences
Ability to finish tasks and projects efficiently, managing resources and priorities effectively
Willingness to work together with others, promoting teamwork and supporting shared goals
Dedication to understanding and addressing the needs of clients and stakeholders to ensure their satisfaction
Acknowledgment of the importance of being present and punctual
Openness to suggesting new ideas and methods to improve processes and outcome
Capability to prioritize tasks and manage multiple projects simultaneously
Willingness to adjust to changing situations and priorities, showing resilience in a dynamic work environment
Ability to lift 25 pounds
Repeated use of sight to read documents and computer screens
Repeated use of hearing and speech to communicate on telephone and in person
Repetitive hand movements, such as keyboarding, writing, 10-key
Walking, bending, sitting, reaching and stretching in all directions
Preferred
Bachelor's degree is preferred
Applied Epic experience preferred, but knowledge of similar Agency Management System (AMS) is acceptable
Company
Higginbotham
Higginbotham is a provider of insurance brokerage services to businesses and individuals.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Rusty Reid
Chairman, President & CEO
Andrew Reutter
Chief Financial Officer & Chief Operating Officer
Recent News
2025-12-16
2025-12-10
Company data provided by crunchbase