The Servion Group · 9 hours ago
Servicing Manager
New Brighton,MN,US
Full-time
Onsite
Senior Level
$72K/yr - $90K/yr
5+ years expThe Servion Group is a mortgage company seeking a Servicing Manager to lead their loan servicing operations. The role involves managing the mortgage servicing department, overseeing default operations, ensuring compliance, and developing team leadership.
AdviceFinanceFinancial Services
Responsibilities
Manage day-to-day activities of the Servicing team
Communicate and reinforce individual goals, objectives, and expectations
Train employees on specific job duties, and monitor progress towards individual goals and expectations
Effectively resolve escalations and complex assignments in a manner that is clear, concise and time sensitive
Delegate tasks to employees
Monitor employee performance, provide appropriate feedback, and find developmental opportunities for continuous staff improvement
Develop and encourage various team building activities to bring the whole team together
Handle multiple business, organizational and interpersonal changes or stresses that may exist in the employee’s work, work processes
Create and assign employee work schedules including assignments and job rotation
Maintain day to day communications with team members including providing general technical direction and coaching
Provide reports as directed to keep Director of Loan Servicing informed
Monitor and approve time and attendance, vacation/PTO requests, overtime scheduling and scheduling/time off requests
Actively participate in quarterly performance meetings; meet or exceed all performance metrics
Follows company policies and procedures
Perform miscellaneous duties as assigned
Manage the end-to-end default servicing process, including: Early delinquency and collections, Loss mitigation (repayment plans, modifications, forbearance, partial claims), Foreclosure and liquidation, Bankruptcy servicing
Ensure timely and accurate borrower outreach in accordance with: CFPB/Regulation X and Z, FDCPA (as applicable), State-specific requirements, investor and insurer guidelines (FNMA, Freddie Mac, GNMA, FHA, VA, USDA, private investors)
Maintain strong internal controls and quality assurance processes across default activities by ensuring adherence to: Servicing agreements, Investor reporting and timeline requirements, Fair lending and UDAAP standards
Prepare for and support internal audits, investor reviews, and regulatory examinations
Identify, escalate, and remediate compliance issues or process gaps
Directly manage default servicing staff (collections, loss mitigation, foreclosure, bankruptcy)
Set performance expectations and key metrics (e.g., cure rates, roll rates, timeline adherence)
Conduct coaching, training, and performance evaluations
Foster a culture of accountability, borrower advocacy, and regulatory compliance
Oversee relationships with foreclosure attorneys, bankruptcy firms, and default-related vendors
Monitor vendor performance, SLAs, billing accuracy, and compliance
Approve and control default-related expenses in accordance with investor rules
Analyze delinquency trends, roll rates, loss mitigation outcomes, and liquidation results
Provide regular reporting to senior management and stakeholders
Recommend process improvements or staffing adjustments based on portfolio performance
Support budgeting and forecasting for default-related costs
Develop and implement policies, procedures, and workflows for default servicing
Identify automation opportunities and system enhancements
Partner with servicing leadership, compliance, and IT to improve efficiency and controls
Stay current on regulatory changes and investor updates affecting default servicing
Qualification
Required
Strong knowledge of mortgage default lifecycle
Knowledge of CFPB servicing rules
Knowledge of Investor guidelines (FNMA, Freddie Mac, FHA/VA/USDA)
Experience with mortgage servicing systems (e.g., Sagent, or similar)
Proficiency in reporting, data analysis, and performance metrics
Experience in a credit union or CUSO servicing environment
Experience managing a portfolio of 20,000+ loans
Prior involvement in regulatory exams or investor audits
Default servicing certification (MBA, Five Star, or similar)
Strong leadership and people-management skills
Excellent written and verbal communication
High attention to detail and risk awareness
Ability to balance borrower assistance with investor compliance
Analytical mindset with problem-solving capabilities
Ability to manage multiple priorities in a regulated environment
Bachelor's degree in business, finance, or related field (or equivalent experience)
Minimum 5–7 years of mortgage servicing experience, with significant exposure to default servicing
Minimum of 2–3 year management or supervisory experience in default, loss mitigation, foreclosure, or bankruptcy
Benefits
Medical Insurance
Telehealth Services
Dental Insurance
Vision Insurance
Life Insurance
Short-term Disability
Long-term Disability
Legal and Identity Theft Protection
Critical Illness Insurance
Hospital Insurance
Accident Insurance
Participation in 401k Plan with up to 5% company match
Variable Bonus Pay
Company
The Servion Group
The Servion Group is a financial services company.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Jesse Kook
Director of Human Resources
Company data provided by crunchbase