New Charter Technologies · 3 hours ago
Director of Information Security
MCA TN - Chattanooga
Full-time
Hybrid
Lead/Staff, Director/Executive
$115K/yr - $125K/yr
3+ years expNew Charter Technologies is a managed service provider that focuses on delivering best-in-class technology solutions to small-to-medium sized businesses. The Director of Information Security is responsible for developing and managing the company’s security strategy, overseeing endpoint and datacenter security, and ensuring compliance with cyber insurance and regulatory requirements.
ConsultingInformation TechnologyProfessional Services
Responsibilities
Develop, maintain, and oversee the company’s information security strategy and roadmap
Establish a security governance framework, policies, standards, and procedures
Provide regular security reporting and risk analysis to the executive team
Serve as the primary security authority for the organization and a trusted advisor to leadership
Oversee security of all corporate and client-managed endpoints (servers, workstations, mobile devices)
Ensure robust datacenter security controls over compute, storage, networking, and virtual environments
Collaborate with Infrastructure leadership on hardening standards, segmentation, access control, and change management
Direct vulnerability management efforts—identification, prioritization, remediation tracking
Lead SOC 2/SOC 1, cyber insurance assessments, and other compliance-related audits
Own and maintain risk assessment processes, including internal and external SRA’s for clients
Ensure evidence collection, documentation accuracy, and policy alignment for all audits and certifications
Maintain incident response plans, disaster recovery planning contributions, and security playbooks
Maintain compliance with cyber insurance requirements; ensure mandated controls are documented and implemented
Act as the primary point of contact for insurance renewals, questionnaires, and security posture validation
Oversee security monitoring, alert response, and escalation processes (partnering with SOC providers as needed)
Lead and coordinate investigations for security incidents, breaches, and vulnerabilities
Drive root cause analysis and implement corrective actions and preventative controls
Partner with Infrastructure, Service Desk, Applications, and Client Success teams to ensure security integration across operations
Provide security guidance and support for client-facing solutions and managed services
Support pre-sales and client engagement by participating in security discussions, questionnaires, and SRA responses
Lead, mentor, and develop the internal security team (or build one if in early stages)
Manage relationships with third-party SOC, SIEM, and security vendors
Cultivate a security-aware culture across the organization through training and communication
Qualification
Required
3-5+ years of progressive experience in information security, IT infrastructure, or related field
3+ years in a leadership or management role
Strong understanding of endpoint security tools, SIEM/SOC operations, and datacenter/virtualization security
Experience with compliance frameworks such as SOC 2, NIST CSF, CIS, ISO 27001, or similar
Deep knowledge of identity and access management, network security, vulnerability management, and incident response
Experience completing or overseeing cyber insurance assessments
Ability to manage multiple security initiatives in a high-growth MSP environment
Preferred
Experience in a Managed Service Provider (MSP) or consulting firm
Relevant certifications such as CISSP, CISM, CISA, CCSP, or similar
Experience leading SOC audit readiness and evidence management
Strong communication skills with both technical and executive audiences
Benefits
2 weeks paid PTO
Hybrid work option
Personal Office at MCA
Company
New Charter Technologies
New Charter Technologies operates as a Managed Service Provider (MSP).
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Bryan Bodhaine
CFO
Peter Melby
Chief Revenue Officer
Recent News
2026-01-14
Company data provided by crunchbase