Skedda · 8 hours ago
Customer Success Specialist
United States
Full-time
Remote
New Grad, Entry LevelSkedda is a leading global workplace management platform, serving over 7,000 customers including Toyota and Harvard University. They are seeking a Customer Success Specialist to assist customers with their scheduling scenarios and provide product demos while collaborating with the team on support and product strategies.
Meeting SoftwareSaaSSchedulingSoftware
Responsibilities
Answering questions via email/chat/video/phone from prospective and existing customers about our product
Helping customers find solutions to their unique scheduling scenarios
Providing customers with product demos via video link
Updating internal product collateral (knowledge base, etc.)
Qualification
Required
PhD-level understanding of our product
Strong verbal and written communicator
Systems thinker who can help bring clarity to complex ideas
Customer needs top of mind during design and decision-making process
Balance a pragmatic problem-solving approach with a strong attention to detail
Welcomes feedback to improve skills and work
Takes initiative and works with a healthy sense of urgency
Outstanding written and verbal communication in English
Friendly, engaging, and professional manner
Strong interest in technology/SaaS products
Experience in customer/client interaction
Motivated to help customers get the most out of our product
Highly organized, with attention to detail
Preferred
Spanish language skills
Benefits
Competitive salary, benefits package, and paid time off
Flexible schedule
Creative and collaborative work environment
Direct exposure to the leadership team across departments
Be empowered to leave a significant mark on the product and the customers
Company
Skedda
Online booking and scheduling for anything 'space' based
Founded in 2013
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
CIBC Innovation BankingFive Elms Capital
2024-03-14Private Equity
2022-08-17Private Equity
Leadership Team
Mark Gentry
Chief Executive Officer
Hilary Dunn
Manager, Account Management
Recent News
Business Wire
2024-10-28
2024-04-07
Company data provided by crunchbase