ODW Logistics · 1 day ago
Warehouse Customer Service Representative - 2nd shift
Kenosha, WI
Full-time
Onsite
New Grad, Entry Level
$21/hr - $21/hrODW Logistics is a Top 50 Third Party Logistics provider that values respect, trust, teamwork, and opportunity. They are seeking a Warehouse Customer Service Representative to manage shipping and receiving transactions, communicate effectively with customers, and build long-term relationships while ensuring timely and accurate service.
Logistics
Responsibilities
Processes and monitors shipping and receiving transactions and documentation, including, but not limited to receipts, bills of lading, orders, confirming shipments for specific customers to ensure timeliness and accuracy
Communicates effectively with transportation, OFR, management, co-workers, and customers choosing the proper media (phone, email, face-to-face
Manages customer information using Warehouse Management System and Microsoft Office Products and generates reports for customers per their requirements
Monitors damaged and/or on-hold product and notifies vendors and works with OFRs
Responding promptly to customer inquiries
Handling all situations to establish win-win outcomes in the best interests of customers and the organization
Building and maintaining long-term relationships with internal and external customers
Organizing workflow to exceed customers’ timeframes
Obtaining and evaluating all relevant information to handle product and service inquiries
Developing and sustaining an intimate knowledge of customer systems, expectations, and requirements and anticipating customers’ needs
Provides suggestions for continuous improvement
Research, resolves, and communicates customer, inventory, order and inbounds discrepancies
Prepares hazardous and international documents
Qualification
Required
Processes and monitors shipping and receiving transactions and documentation, including, but not limited to receipts, bills of lading, orders, confirming shipments for specific customers to ensure timeliness and accuracy
Communicates effectively with transportation, OFR, management, co-workers, and customers choosing the proper media (phone, email, face-to-face)
Manages customer information using Warehouse Management System and Microsoft Office Products and generates reports for customers per their requirements
Monitors damaged and/or on-hold product and notifies vendors and works with OFRs
Responding promptly to customer inquiries
Handling all situations to establish win-win outcomes in the best interests of customers and the organization
Building and maintaining long-term relationships with internal and external customers
Organizing workflow to exceed customers' timeframes
Obtaining and evaluating all relevant information to handle product and service inquiries
Developing and sustaining an intimate knowledge of customer systems, expectations, and requirements and anticipating customers' needs
Provides suggestions for continuous improvement
Research, resolves, and communicates customer, inventory, order and inbounds discrepancies
Prepares hazardous and international documents
Benefits
Medical, Dental, Vision, Disability and Life Insurance
Paid vacation and holidays
Career advancement
Recognition Awards
Tuition Reimbursement
Company Matching 401k
Gym Reimbursement
Referral bonus opportunities
Company Discounts Program
Company
ODW Logistics
ODW Logistics is a logistics company that offers warehousing and transportation services.
Founded in 1971
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
John Ness
Owner / CEO at ODW Logistics
Recent News
2025-11-03
2025-10-09
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