First National Bank GH · 5 hours ago
User Experience Analyst - Partnership Division
Omaha - FN Tower
Full-time
Hybrid
Mid, Senior Level
$80K/yr - $132K/yr
5+ years expFirst National Bank of Omaha is committed to the success of its employees and is seeking a User Experience Analyst for its Partnership Division. This role is critical in supporting new product development by leveraging data to identify trends in consumer preferences and market changes, ultimately informing product improvements and new features.
BankingFinancial Services
Responsibilities
Lead the efforts with key stakeholders to create survey instruments, interview protocols, and focus group frameworks aligned to effective customer insight outcomes
Establish methodologies for collecting both qualitative and quantitative customer data
Use data to understand user needs and behaviors
Collect and analyze customer data from various sources such as surveys, sales data, customer service records, social media, and market research reports
Develop data-driven recommendations for product improvements and new features
Analyze data related to product usage, customer behavior, and market trends and summarize findings with clear and actionable insights
Advise product teams on optimal data collection approaches
Contribute to product roadmaps and strategic planning
Recommend appropriate research methodologies based on specific product questions
Provide guidance on interpreting customer feedback
Provide insights to inform product development decisions
Collaborate and provide reporting and insights to product owners, engineers, and other stakeholders
Develop, produce, and improve recurring reports for the new products team
Present findings to stakeholders through clear and compelling reports and presentations
Drive adoption of proper data, dashboards, and insights through automation and reporting
Evaluate the performance of existing products and features
Identify areas where products are succeeding or falling short
Measure the impact of product changes and improvements
Conduct market research to understand the competitive landscape and customer preferences
Analyze market data to identify opportunities and threats
Stay up-to-date on industry trends and best practices
Qualification
Required
Bachelor's Degree or equivalent experience
5+ years' experience in a customer insight analyst, user research, or product analyst role
Experience with survey design and qualitative research methodologies
Strong statistical analysis skills with ability to translate complex data into actionable insights
Experience with data visualization tools (Tableau, Power BI, or similar)
Excellent written and verbal communication skills, with ability to present technical findings to non-technical audiences
Preferred
3+ years consumer lending industry experience
Expertise in Qualtrics and other reporting tools
Benefits
Medical, Dental, Vision Insurance
401k, With Matching Contributions
Time Off Programs
Health Savings Account (HSA)/Dependent Care
Employee Banking
Growth Opportunities
Tuition Assistance
Short-Term/Long-Term Disability Insurance
Company
First National Bank GH
First National Bank Ghana received a universal banking license from the Bank of Ghana during the second half of 2015 with Richard Hudson as Chief Executive Officer.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$20MKey Investors
British International Investment
2025-12-09Debt Financing· $20M
Leadership Team
Joel Ainsah-Mensah
Head of Credit
Recent News
Business Ghana
2025-12-13
Business Ghana
2025-10-31
Company data provided by crunchbase