Peace Center · 18 hours ago
Box Office Customer Service Representative - Part-Time
Greenville, SC
Part-time
Onsite
New Grad, Entry LevelThe Peace Center is a major nonprofit performing arts center located in Greenville, South Carolina, seeking a part-time Customer Service Representative. This role involves providing ticketing services and ensuring a high level of customer service for all events at the Peace Center.
ArtEvent ManagementEventsNon Profit
Responsibilities
Provide a high level of customer service to all Peace Center guests in a friendly, welcoming, and efficient environment
Process phone and in person orders using Tessitura a web-based CRM system
Assist with night of show walk up sales and will call distribution
Assist customers with purchase decisions such as performance availability, pricing, and seating recommendations
Troubleshoot customer concerns, requests, and/or complaints in a timely, courteous, and informed manner. Resolve customer service issues with guidance from supervisors
Maintain current and in-depth knowledge of schedule, events, and all sellable items
Understand and uphold purchasing policies
Collect complete and accurate data from customers
Maintain quality database entry practices when completing regular database maintenance projects
Complete outbound calls to existing customers regarding upcoming events, subscriptions, and donations
Contribute to the environment of the box office by maintaining a positive attitude and genuine interest in helping others
Perform other duties and special projects as assigned
Qualification
Required
High School diploma required
Customer service experience, preferably in the ticketing, entertainment, or non-profit arts industries
Strong written, verbal, and interpersonal skills
Skill using computer software programs including point of sale systems and Microsoft Word, Excel, and Outlook
Works well independently and in a group setting, a true team player
Ability to maintain a high level of poise and professionalism in all circumstances
Ability to remain calm under pressure and assist in unanticipated duties as needed
Ability to perform necessary functions in ticketing software
Ability to work in a call center environment including extended periods of sitting at a personal computer and use of a headset
Ability to work a flexible schedule including days, evenings, weekends, and holidays as assigned
Ability to work a minimum of 12 hours per week
Ability to work on-site in Greenville, SC
Preferred
Experience with ticketing systems, especially Tessitura, a plus
Passion for and/or experience in the performing arts
Company
Peace Center
Peace Center is a regional center for art, culture, entertainment, health and wellness safeguard, community impact, events and education.
Founded in 1990
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Scott Clark
Chief Financial and Operating Officer
Company data provided by crunchbase