Washington University School of Medicine in St. Louis · 1 day ago
Clinical Service Representative II (Float) - Psychiatry
Washington University Medical Campus
Full-time
Onsite
Entry Level
$17.34/hr - $25.40/hr
2+ years expWashington University School of Medicine in St. Louis is seeking a Clinical Service Representative II (Float) to provide clinical office support across various clinics. The role involves greeting patients, scheduling appointments, verifying insurance, and assisting with patient communications and inquiries.
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Responsibilities
Greets patients, assisting with form completion; verifies accuracy of patient’s insurance and demographic information; provides HIPAA forms, consent-to-treat forms and other necessary clinic forms
Collects co-pays for services; verifies and balances receipts and payments
Reviews schedule for new patients, updating when necessary. Calls patients with appointment time reminder, obtaining insurance information and referral forms
Schedules return patient appointments and patient testing
Assists patients with insurance questions regarding billing process
Assist staff with sending patient appointment reminders and other related scheduling duties as needed
Answers incoming patient phones calls and directs them to appropriate personnel
Assists with Epic inbasket tasks, including patient messages and refill requests to distribute them appropriately
Assists with incoming faxes and shared email folders to distribute them appropriately
Assists families with MyChart account access, provides school/work excuse notes, and assistance with CHADIS as requested by providers
Submits prior authorization requests per office guidelines
Cross coverage of other office staff as needed
This position is in person therefore commitment to attendance is critical and necessary
Performs other duties as assigned
Qualification
Required
High school diploma or equivalent high school certification or combination of education and/or experience
Basic Life Support certification (Online BLS certifications, those without a skills assessment component, are not sufficient to meet the BLS requirements)
Medical Office Setting (2 Years)
Preferred
Minimum of two years' experience in a medical office
Communication
Computer Literacy
Epic MyChart
Insurance
Interpersonal Relationships
Medical Terminology
Patient Communications
Physician Communications
Scheduling
Telephone Communications
Benefits
Up to 22 days of vacation, 10 recognized holidays, and sick time.
Competitive health insurance packages with priority appointments and lower copays/coinsurance.
Take advantage of our free Metro transit U-Pass for eligible employees.
WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.
Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!
We offer 4 weeks of caregiver leave to bond with your new child.
Family care resources are also available for your continued childcare needs.
Need adult care? We’ve got you covered.
WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.
Company
Washington University School of Medicine in St. Louis
WashU Medicine is a leader in improving human health throughout the world.
5001-10000 employees
H1B Sponsorship
Washington University School of Medicine in St. Louis has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$381MKey Investors
National Human Genome Research InstituteNational Cancer InstituteNational Institutes of Health
2025-01-21Grant
2024-12-16Grant· $10.8M
2023-05-11Grant· $22.5M
Leadership Team
Camilo Molina
Director of Spinal Deformity and Spinal Oncology
C
Charbel Khoury
Assistant Professor Of Medicine
Recent News
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