General Dynamics Information Technology · 5 hours ago
Help Desk Technical Support - Shift: Saturday - Sunday, 7:00am - 3:30pm & Monday - Wednesday, 3:00pm -11:30pm - ONSITE
USA DC Washington
Full-time
Onsite
Mid Level
$25.63/hr - $33.35/hr
4+ years expGeneral Dynamics Information Technology is a global technology and professional services company that delivers consulting, technology, and mission services. They are seeking a Help Desk Specialist to provide technical support to end users, ensuring systems operate with optimal performance, security, and usability.
Artificial Intelligence (AI)Cloud ComputingConsultingCyber SecurityInformation Technology
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Provide user support and customer service on company supported computer applications and platforms
Use a ticketing system (ServiceNow) to document and create all incoming Incident and Service Requests
Troubleshoot issues and advise on appropriate action
Ensure prompt resolution of issues
Escalate issues to Tier 2 or shift lead
Track all issues to closure
Respond to user requests via phone and email
Qualification
Required
4 + years of related experience
US Citizenship Required
Technical background
Strong oral and written communications skills
Ability to resolve technical and other types of issues with little oversight
Preferred
Experience working on service desk teams supporting IT services
Experience in working with a ticketing system, such as Remedy, SCSM, ServiceNow, etc
Technical certifications
3 years relevant experience with an Associates degree or in lieu of a degree is acceptable
Technical degree preferred
Benefits
401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Rest and recharge with paid vacation and holidays
Variety of medical plan options, some with Health Savings Accounts
Dental plan options
A vision plan
A 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match
Full flex work weeks where possible
A variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
Short and long-term disability benefits
Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance
Company
General Dynamics Information Technology
General Dynamics Information Technology is an IT consulting company that specializes in cyber security, AI, and quantum computing. It is a sub-organization of General Dynamics.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Paul Nedzbala
Senior Vice President
Ben Buckley
Vice President and General Manager
Recent News
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