Planet Networks · 1 hour ago
Customer Success Associate
Newton, NJ
Full-time
Onsite
New Grad, Entry Level
$22/hr - $28/hrPlanet Networks is a fast-growing Internet and managed services provider headquartered in Sussex County, New Jersey. They are seeking a Customer Success Associate to manage client relationships, ensuring satisfaction and retention while developing customer-success strategies and collaborating with internal teams.
Cloud ComputingInformation TechnologyInternetInternet of ThingsISPOptical Communication
Responsibilities
Own the entire relationship with assigned clients, including onboarding, implementation, training, adoption, retention, and satisfaction
Establish relationships as a trusted and strategic advisor to help ensure the continued value of our products and services
Develop and maintain customer-success strategies and best practices, as well as customer-support content, with help from the creative team
Communicate effectively with both internal and external senior managers to better understand customer needs, maximize retention and growth, and share learnings
Maintain existing customer-success metrics and data as directed
Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting both
Review the customer journey, determine how it’s supported, and use a consultative approach to help clients overcome issues and achieve their goals
Facilitate interaction and workflow among project team members, including third-party service providers, to ensure timely deliverables
Collaborate, problem-solve, and/or strategize with team members on upcoming client meetings
Work with sales and marketing teams to boost customer referrals and develop case studies
Qualification
Required
Own the entire relationship with assigned clients, including onboarding, implementation, training, adoption, retention, and satisfaction
Establish relationships as a trusted and strategic advisor to help ensure the continued value of our products and services
Develop and maintain customer-success strategies and best practices, as well as customer-support content, with help from the creative team
Communicate effectively with both internal and external senior managers to better understand customer needs, maximize retention and growth, and share learnings
Maintain existing customer-success metrics and data as directed
Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting both
Review the customer journey, determine how it's supported, and use a consultative approach to help clients overcome issues and achieve their goals
Facilitate interaction and workflow among project team members, including third-party service providers, to ensure timely deliverables
Collaborate, problem-solve, and/or strategize with team members on upcoming client meetings
Work with sales and marketing teams to boost customer referrals and develop case studies
Strong skills in verbal and written communications, strategic planning, and project management
Analytical and process-oriented mindset
Ability to work effectively across multiple departments in a deadline-driven environment
Active team player, self-starter, and multitasker who can quickly adjust priorities
Working experience with Microsoft Office Suite (primarily Outlook and Excel)
Benefits
Health Insurance: Medical, Dental, Vision, and Life Insurance
Retirement Savings Plan (401K) with company match
Paid Holidays & Vacation (PTO)
Company
Planet Networks
Planet Networks focuses on high speed Internet services in NJ, NY, and PA
Founded in 1994
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Robert Boyle
CEO
Company data provided by crunchbase