KeyBank · 5 hours ago
Fraud Hotline Agent
United States
Full-time
Remote
Entry Level
$18.75/hr - $25/hr
1+ years expKeyBank is a national association seeking a Fraud Hotline Agent to manage inbound retail fraud calls and create alerts within the Fraud Department. The role involves acting as a liaison between business lines and clients to prevent fraudulent activity and ensure proper documentation of claims and alerts.
Banking
Responsibilities
Receive inbound calls regarding retail fraud from internal teams, clients, and external institutions
Act as the main liaison between various business lines and clients to facilitate fraud prevention
Review account activity, place security holds, and set up passcodes as necessary
Create, document, and escalate fraud alerts, and build case files for investigation
Provide timely information to clients regarding their claims
Collaborate with different departments within the fraud division
Complete forms to return unauthorized items and perform other tasks or special projects as needed
Other duties assigned
Qualification
Required
High School Diploma or GED equivalent
Minimum 1 year experience in banking, branch operations, fraud analysis or call center functions
Strong ability to meet production goals and manage multiple tasks efficiently
Ability to work independently and make decisions with minimal supervision
Excellent written and verbal communication skills
Exceptional attention to detail
Outstanding customer service abilities
Benefits
Incentive compensation which may include production, commission, and/or discretionary incentives
Company
KeyBank
At KeyBank we’ve made a promise to our clients that they will always have a champion in us.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Chris Gorman
Chairman, Chief Executive Officer, and President, KeyCorp
Holly Santoro
Executive Administrator to the Chairman & CEO
Recent News
2023-08-28
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