Rebel Hotel Company · 18 hours ago
IT Lead
Santa Barbara, CA
Full-time
Onsite
Mid Level
$32/hr - $32/hr
3+ years expRebel Hotel Company is seeking an IT Lead to oversee daily technology operations, ensuring reliability, security, and performance of hotel systems. This role involves supervising IT functions, managing vendor relationships, and collaborating with hotel leadership to support strategic technology initiatives.
Responsibilities
Oversee the performance and stability of all core hospitality systems, including: Property Management System (PMS), Point of Sale (POS), PBX and telephone systems, Building management and energy systems, Guest Wi-Fi and network access, CCTV and security technology, Room access control and keycard systems, AV systems for meetings and events
Ensure all systems operate efficiently, securely, and with minimal interruption to guest service
Manage the hotel’s IT infrastructure including servers, networks, switches, firewalls, and cloud services
Oversee system updates, patches, upgrades, backups, and disaster recovery procedures
Monitor data integrity, cybersecurity standards, and compliance with all required regulations (e.g., PCI, GDPR as applicable)
Provide advanced troubleshooting for escalated technical issues across the hotel
Collaborate closely with all operational departments (Front Office, Housekeeping, F&B, Spa, Security, Finance) to understand and optimize workflows that rely on technology
Support guest-facing technology experiences while maintaining a refined, service-focused approach
Qualification
Required
3-5 years of progressive IT experience; hospitality industry or luxury environment strongly preferred
Strong understanding of networking (LAN/WAN), server administration, virtualization, and cybersecurity best practices
Hands-on experience with hospitality systems such as PMS (HMS, StayNTouch), POS (Micros, Aloha), PBX/VOIP, and CCTV systems
Proficiency with Microsoft 365, Windows OS, and IT ticketing systems
Exceptional communication, service orientation, and stakeholder-management abilities
Demonstrated leadership, teamwork, and problem-solving skills in a fast-paced environment
High attention to detail and strong organizational skills
Ability to maintain professionalism, discretion, and calm under pressure
Ability to lift up to 40 lbs. and access low or confined spaces for equipment maintenance
Company
Rebel Hotel Company
Rebel Hotel Company offers a progressive paradigm for hotel management.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Jeff Baltzer
Chief Investment Officer
Company data provided by crunchbase