Vaco by Highspring · 22 hours ago
Customer Care Manager
Brookhaven, GA
Full-time
Onsite
Mid, Senior Level
$110K/yr - $120K/yr
3+ years expVaco Atlanta is hiring a Customer Care Manager for a growing and established company. This role leads day-to-day administration ensuring accuracy, compliance, and exceptional service throughout the customer lifecycle.
Staffing & Recruiting
Hiring Manager
Evelyn Miller
Responsibilities
Lead and develop a high-performing team
Own daily operations, service levels, and escalations across group policy administration
Drive process improvements, workflow optimization, and operational efficiency
Partner cross-functionally with underwriting, billing, and customer service teams
Ensure regulatory compliance, financial accuracy, and risk mitigation
Build trusted relationships with brokers, plan administrators, and internal stakeholders
Qualification
Required
3+ years leading insurance operations
Bachelor's degree in Business, Insurance, Finance, or related field
Proven people leader: calm under pressure, decisive, and adaptable
Experience coaching teams and improving processes in fast-paced environments
Strong analytical, communication, and Excel skills (VLOOKUPs, Pivot Tables)
Benefits
Discretionary bonuses
Medical, dental, and vision benefits
401(k) retirement plan
Company
Vaco by Highspring
Vaco is the Talent Solutions division of Highspring, a leading global professional services organization.
5001-10000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase