US Tech Solutions · 14 hours ago
Contact Center Specialist
Johnston, RI
Contract
Onsite
New Grad, Entry Level
$20/hr - $21/hrUS Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. They are seeking a Contact Center Specialist to assist in migrating users from one application to another while ensuring a smooth client experience through effective communication and support.
Information Technology
Hiring Manager
Nikhil Singh
Responsibilities
Adapt quickly, handle customer interactions, and support onboarding/training
Data mining and number crunching
End-to-end responsibility for smooth migration
Strong verbal and written skills; proactive client updates
Inbound/outbound calls to inform clients about migration and next steps
Qualification
Required
Agility & Flexibility: Adapt quickly, handle customer interactions, and support onboarding/training
Back-Office Work: Data mining and number crunching
Client Experience Ownership: End-to-end responsibility for smooth migration
Communication: Strong verbal and written skills; proactive client updates
Customer Outreach: Inbound/outbound calls to inform clients about migration and next steps
Preferred
Banking or online customer service experience
Data analytics expertise
Proficiency using multiple computer screens
Strong MS Excel skills; Access Optima is a plus
Previous client training experience
Company
US Tech Solutions
US Tech Solutions counted among the largest yet the fastest growing staffing firm; all achieved organically.
Founded in 2000
1001-5000 employees
H1B Sponsorship
US Tech Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (9)
2023 (13)
2022 (24)
2021 (18)
2020 (14)
Funding
Current Stage
Late StageLeadership Team
Manoj Agarwal
Chief Executive Officer
Recent News
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2025-05-17
GlobeNewswire News Room
2024-12-13
Company data provided by crunchbase