OuterBox · 18 hours ago
IT Specialist
Houston, TX
Full-time
Hybrid
New Grad, Entry, Mid Level
$52K/yr - $75K/yr
0+ years expOuterBox is a company focused on providing a reliable and secure IT environment. As an IT Specialist, you will maintain internal and external infrastructure, support applications, and provide technical guidance to ensure smooth operations.
E-CommerceHealth CareIndustrial ManufacturingSEOService IndustryWeb DesignWeb Development
No H1B
Responsibilities
Support Applications and Technology Infrastructure: Provide support for a diverse range of applications and our Technology Infrastructure. Ensure it’s seamless and continuous availability to empower the ongoing function of the organization
Assist Teammates and Provide Technical Guidance: Assist teammates and customers with IT-related issues, providing Tier 1-3 technical support for web hosting, SSL, and server-related issues; escalating when appropriate
Identify and Solve IT Issues and Conduct Infrastructure Assessments: Identify patterns in IT requests/issues and conduct infrastructure assessments to proactively solve and troubleshoot potential risks and challenges
Assist in developing and implementing strategies and procedures: Provide technical assistance to the IT Director to execute IT strategies and procedures to enhance efficiency, workflows, and customer satisfaction, while proactively monitoring and adapting to changes in the digital and security landscape
Effective Communication: Communicate thoroughly and promptly with teams via Slack, email, phone calls, video calls, and in-person meetings as necessary
Policy & Compliance Support: Follow, document, and help enforce IT policies, security standards, and acceptable use guidelines, assist with audits, access reviews, and compliance-related requests as needed
Continuous Learning: Stay updated on IT, Cyber Security, and Web Hosting spaces to grow knowledge and build credibility with teammates and customers. Utilize resources such as Google Alerts, webinars, email lists for industry websites, or social platforms like LinkedIn
End-User Support & Ticketing: Manage, prioritize, and resolve incoming IT support requests through a ticketing system while meeting defined SLAs. Escalate complex issues to senior IT resources or vendors as appropriate
Hardware & Asset Management: Provision, image, configure, ship, and recover laptops, peripherals, and accessories for new hires and departing teammates. Maintain accurate hardware and software asset inventories, including lifecycle tracking and replacement planning
User Access & Identity Management: Provision and deprovision user accounts across SaaS platforms, ensuring proper role-based access controls. Manage MFA, password policies, and access reviews to support security best practices
Networking & Connectivity Support (Tier 1–2): Provide Tier 1–2 troubleshooting for VPN, Wi-Fi, DNS, and connectivity-related issues. Assist with network and firewall changes under the guidance of IT leadership or external partners
Backup, Recovery & Reliability: Assist with maintaining and testing backup and recovery processes to ensure business continuity. Support incident response activities related to system outages or security events
Perform other duties as assigned
Qualification
Required
0-4 years experience preferred. Demonstration of exemplary performance may supersede experience requirement
Understanding of Mac OS, & Windows OS
Google Workspace | Microsoft O365 Admin experience
Understanding of Tier 1 - Tier 2 IT Support
Understanding of Automation Workflows, SAML, SCIM, & SaaS environments
Understanding of web hosting environments (cloud and dedicated), migration techniques, DNS management and troubleshooting
Experience with Onboarding | Offboarding staff
Experience with cybersecurity strategies such as Security Implementations, Vulnerability Management, & Risk Assessment
Working knowledge of network & data security concepts including firewalls, group policies, antivirus, cloud applications & endpoint protection
Ability to fully configure, deploy and maintain new MDM | RMM policies
Familiarity with both on-prem environments and Cloud Infrastructure
Infrastructure assessment to identify potential risks, challenges and prepare appropriate mitigation plans
Strong communication, organization, time management and documentation skills
Ability to multitask, rapidly adapt, design proactive strategies and respond to changes in environment and priorities
Demonstrate ownership of small to mid-sized projects & daily operations tasks; work proactively with internal teams to define scopes, and communicate progress, to ensure successful outcomes
Experience working within an IT ticketing system and managing multiple concurrent support requests
Experience with hardware lifecycle management and IT asset tracking
Understanding of identity and access management concepts (user provisioning, MFA, role-based access)
Basic understanding of backup, disaster recovery, and business continuity concepts
Ability to support both in-office and remote team members across multiple locations
Preferred
Certifications: ComTia A+, Google Workspace Admin, Network +, Security +, ITIL Foundation, O365 MS-900 (Microsoft 365 Fundamentals)
Familiarity with any RMM|MDM platforms, Corporate Network Tools, Password Management Tools, Vendor Warranty Support, Remote/Hybrid support environments
Project assignments such as Corporate Laptop Refresh, Slack, Mac OS, Windows OS
UniFi Systems, Ticketing System experience
Endpoint & Asset Management experience
Company
OuterBox
OuterBox is a performance marketing agency specializing in SEO/GEO, paid media, web design & development, email marketing and UX
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2022-06-28Acquired
Leadership Team
Justin Smith
Founder
Recent News
Company data provided by crunchbase