Western States Equipment · 10 hours ago
Branch Manager, Product Support
Liberty Lake, WA
Full-time
Onsite
Mid, Senior Level
3+ years expWestern States Equipment is committed to building stronger communities through quality equipment and excellent service. The Branch Manager, Product Support is responsible for overseeing the Parts and Service Departments at an assigned branch, focusing on growth, profitability, and client satisfaction through strategic planning and execution.
CommercialIndustrialRentalSales
Responsibilities
Partner with the Regional Manager, in alignment with Caterpillar to drive parts and labor growth in the construction segment
Develop and manage annual parts and service budgets; oversee expenses with store leadership
Communicate goals clearly, provide resources, and ensure targets and metrics are achieved
Lead the branch to meet or exceed budget and dealer excellence objectives aligned with corporate strategy
Work closely with Product Support Sales leadership and reps to ensure strong collaboration and Gold Standard client service
Review financial statements, ensure accurate/consistent accounting, and make adjustments as needed
Assess client needs and partner with Parts and Service teams to deliver unified product support solutions
Build consistent, repeatable processes across all regional locations for a uniform client experience
Identify and execute marketing strategies to grow profitable parts and service business
Evaluate competitive positioning, anticipate customer needs, and implement strategies to retain clients
Supervises Parts and Service employees for branch location. Performs annual performance reviews and determines accurate compensation. Administers discipline; authority to hire and terminate employees
Plans, organizes, directs staffs and manages Parts and Service operations for assigned branch
Directs parts and service operations to meet or exceed all key performance indicators and company goals
Manages assets to ensure financial return on investment
Ensures local parts and service management teams work effectively with employees and that they can create a highly engaged workforce. Coaches and mentors on employee issues as needed
Qualification
Required
Proof of high school diploma or General Education Degree (GED)
Minimum of three years applicable heavy equipment service experience or comparable experience performing related tasks required
Three years of supervisory/management experience required
Valid driver's license and acceptable driving record required
Must be able to communicate (speak, read, comprehend, write in English)
Ability to develop and maintain product knowledge of Caterpillar and Western States products
Ability to develop and maintain effective working relationships with others
Ability to quickly identify problems, approach work from a solution-based focus and develop creative solutions to complex issues
Strong oral and written communication skills
Proficient in the use of Microsoft or other comparable systems required
Ability to travel overnight
Consistent attendance
Ability to stand for long periods of time along with walking, sitting, repetitive climbing stairs, reaching (including but not limited to above-shoulder reaching), repetitive bending, stooping, pushing, pulling, leaning and twisting
Ability to lift up to 30 lbs. in accordance with Western States' Lifting Policy to include amount and approach
Must be able to meet all safety requirements for applicable safety policies
Preferred
Bachelor's degree in Business or related field preferred
Caterpillar experience preferred
Benefits
Three weeks of accrued PTO to start, increases with tenure
Company paid health care premium option for employees
Health, dental, and vision insurance
Wellness dollars
401k with company match and profit sharing
Educational reimbursements, tool loans, and safety & tooling dollars
Employee Assistance Program
Paid Parental leave
Care Leave
Company
Western States Equipment
Western States Cat is the authorized Caterpillar Dealer for Idaho, eastern Washington, and Eastern Washington.
1001-5000 employees
H1B Sponsorship
Western States Equipment has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (363)
2024 (297)
2023 (261)
2022 (355)
2021 (223)
2020 (145)
Funding
Current Stage
Late StageRecent News
Google Patent
2025-05-17
2025-04-04
Google Patent
2025-02-17
Company data provided by crunchbase