Carle Health · 1 day ago
Executive Director, Patient Access Services
Urbana, IL
Full-time
Onsite
Director/Executive
$65.49/hr - $112.64/hr
10+ years expCarle Health is a healthcare system based in Urbana, IL, and they are seeking an Executive Director for Patient Access Services. The role involves providing executive leadership over patient access operations, ensuring alignment with organizational goals while driving operational excellence and innovation in patient-centered care.
Hospital & Health Care
Responsibilities
Designs, leads, and continuously evolves a best-in-class, enterprise-wide patient access operational model
Delivers exceptional service to patients, physicians, and clinical partners
Ensures alignment with organizational strategic goals
Drives high customer satisfaction, optimizing access efficiency, and advancing financial performance
Provides executive-level oversight
Ensure accurate, timely data capture
Streamline financial clearance and authorization processes
Provide effective front-end cash collection strategies across all points of service
Partners with senior leadership to standardize and scale access operations across the health system
Integrates industry-leading practices, technology innovation, and regulatory compliance
Leads and directs the Patient Access Services division through reporting Directors with guidance from the Vice President, Revenue Cycle Operations
Establishes operational goals, objectives and budgets
Plans optimal operating policies and procedures required
Delivers quality services and enhance operational processes and workflows
Implement and oversee system-wide adoption of Epic best practices for registration, scheduling, eligibility verification, and pre-service processes, ensuring data accuracy, efficiency, and regulatory compliance
Ensure alignment of patient access operations with revenue cycle objectives
Improve POS collections, reducing front-end denials
Enhance financial clearance rates while maintaining an excellent patient experience
Partners with executive leadership to define and drive organizational goals
Align patient access strategies with enterprise priorities
Acts as a catalyst for transformation
Foster a culture of continuous learning, innovation, and agility
Builds strong alliances with key stakeholders to lead change initiatives
Enhance performance, patient experience, and system-wide integration
Serves as a strategic representative on cross-functional committees, executive workgroups, and system-wide teams to advance organizational priorities
Facilitates transparent and effective communication across departments and external partners
Acts as a trusted liaison to promote collaborative problem-solving and resource alignment
Builds and sustains strong, mutually beneficial relationships both within the organization and with external agencies to support seamless operations and strategic initiatives
Maintains proactive, transparent communication with executive leadership and direct reports regarding the performance, challenges, and opportunities within Patient Access Services
Ensures timely escalation of critical issues and collaborates on solutions to support operational excellence and strategic objectives
Develops, implements and maintains compliant policies and practices for all direct and indirect Patient Access Services staff and leaders for all Carle locations
Oversees organizational adherence to all applicable regulations, standards, and directives issued by regulatory agencies, governmental bodies, and external stakeholders
Establishes governance frameworks and accountability measures
Ensure compliance risk is proactively managed and mitigated across all patient access functions
Monitors ongoing performance of Patient Access Services processes through the development, production and distribution of performance metrics
Facilitates performance improvement/process redesign as needed
Communicates, collaborates, organizes, prioritizes, leads, facilitates, coaches and problem solves with reporting directors and peers
Ensure that division and system goals, objectives and operational budgets are met
Ensure team members are performing Patient Access Services processes are properly oriented, trained, and that annual competencies, certifications, and licensure and education requirements are current
Develop and oversee budgets for patient access departments, ensuring effective allocation of resources, productivity optimization, and cost containment while maintaining high-quality outcomes
Leads through others by setting a clear strategic vision, aligning team goals with organizational priorities, and empowering leaders to execute with accountability
Establishes performance expectations, measures outcomes against defined metrics, and fosters a culture of ownership and results
Provides high-impact coaching and feedback, supports professional growth, and builds a strong, succession-ready leadership bench
Effectively delegates authority while maintaining strategic oversight to ensure execution excellence across a large, complex organization
Leads the design and implementation of innovative, enterprise-wide strategies, processes, and technologies that enhance the patient financial experience while optimizing revenue capture and reimbursement
Aligns front-end financial engagement with broader organizational goals by improving price transparency, streamlining financial clearance, and increasing point-of-service collections
Partners with revenue cycle, finance, and IT leaders to ensure sustainable, scalable solutions that support both patient access and financial performance across the system
Demonstrates unwavering integrity and executive presence by consistently modeling the organization’s values in words and actions
Builds trust through transparent communication, ethical decision-making, and respectful engagement with all stakeholders
Serves as a visible culture carrier, fostering accountability, inclusivity, and credibility across all levels of the organization
Cultivates diverse, cross-functional relationships across the organization and broader industry to foster collaboration, innovation, and shared purpose
Skilled at building trust, identifying mutual goals, and navigating complex dynamics to drive alignment and accelerate results
Champions inclusivity and leverages diverse perspectives to inform strategic decisions and strengthen organizational culture
Leads Epic Front-End System Optimization and Adoption
Works closely with Health Information Systems (HIM), Patient Financial Services (PFS), Compliance, Case Management/Utilization Management, Revenue Cycle Systems & Training (RCST), Information Technology (IT) departments to optimize the patient experience, coding, and billing outcomes
Facilitates technological changes and analysis by working closely with RCST & IT to improve system processes
Ensures appropriate auditing processes are in place and maintained to identify registration quality improvements
Develops new processes to enhance and streamline work related to registration, coding, billing, compliance, and regulatory standards
Qualification
Required
Epic Certification within 18 months
Certified Healthcare Access Manager (CHAM) within 2 years
Bachelor's Degree: Health Care Leadership
Bachelor's Degree: Business Management
Bachelor's Degree: Related Field
Patient Access Leadership (10 years)
Revenue Cycle - 10 years
Patient Access Leadership - 10 years
Benefits
Carle Health offers a comprehensive benefits package for team members and providers.
Company
Carle Health
Carle Health is a vertically integrated system with a bold but simple mission: to be the trusted partner in all healthcare decisions for everyone who depends on it.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Matthew Kolb
Executive Vice President, Chief Operating Officer
Dawn Walden
Senior Vice President, Chief Revenue Cycle Officer
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