FourKites, Inc. · 5 hours ago
Vice President, Professional Services
United States
Full-time
Remote
Director/Executive
12+ years expFourKites is a leader in AI-driven supply chain transformation for global enterprises, seeking a transformational Vice President of Professional Services to build and lead their global professional services organization. This role involves creating and scaling a team that delivers complex enterprise implementations and drives service excellence while managing P&L outcomes.
Artificial Intelligence (AI)Enterprise SoftwareLogisticsMachine LearningSoftwareSupply Chain Management
Responsibilities
Drive time-to-value and value realization KPIs across complex enterprise implementations involving ERP systems (SAP, Oracle, Blue Yonder, Manhattan), order management, inventory optimization, and AI-powered automation
Own P&L accountability for the professional services organization, balancing growth investment with operational efficiency as we scale both traditional and AI implementation capabilities
Establish delivery standards for multi-system integrations and AI deployments that consistently exceed customer expectations while maintaining healthy margins
Partner closely with Product and Engineering to translate implementation feedback into product enhancements and ensure service delivery readiness for new capabilities
Build comprehensive services strategy covering traditional implementations (Order Visibility, Inventory Visibility, Transportation Management) and emerging AI capabilities (agentic automation, intelligent exception management, predictive optimization)
Develop scalable delivery methodologies for complex enterprise transformations that span order-to-cash and procure-to-pay processes across multiple supply chain systems
Collaborate with Product, Engineering, Sales, and Customer Success to ensure seamless customer journeys and create feedback loops that inform product roadmap priorities
Establish strategic partnerships with implementation partners and system integrators to extend delivery capacity across regions and technical domains
Build and scale specialized teams including Implementation Managers (orchestrating complete enterprise transformations), Integration Specialists (managing technical integrations), and Solution Architects
Recruit talent with diverse skill sets spanning supply chain domain expertise, enterprise ERP implementation experience, AI/ML technical capabilities, and change management proficiency
Create career progression paths that reflect evolution from traditional implementations to AI-centric deployments
Foster high-performance culture focused on customer outcomes, technical innovation, cross-functional collaboration, and continuous learning
Implement standardized delivery frameworks covering discovery, requirements, design, configuration, integration validation, UAT, training, go-live, and hypercare—adapted for both traditional and AI implementations
Establish metrics measuring implementation success, AI adoption rates, data quality, integration performance, customer satisfaction, and business outcome attribution
Drive continuous improvement based on project retrospectives, customer feedback, and evolving product capabilities
Create best practices for complex enterprise integrations, AI change management, multi-stakeholder coordination, and value realization reporting
Qualification
Required
12+ years in professional services leadership, including at least 5 years leading global services organizations at VP or SVP level in enterprise software
Proven track record implementing complex ERP systems (SAP, Oracle, JDA/Blue Yonder, Manhattan) or supply chain platforms with understanding of Order Management, Inventory Management, WMS, and/or TMS
Experience managing P&L with demonstrated ability to meet/exceed financial targets while investing in team capability development
Deep expertise in enterprise implementation methodologies including multi-system integrations across ERP, OMS, WMS, TMS environments with strong understanding of supply chain operations (order-to-cash, procure-to-pay, inventory optimization, logistics execution)
Exceptional cross-functional collaboration with Product, Engineering, Data Science, Sales, and Customer Success teams, with ability to influence technical roadmaps based on implementation insights
Outstanding executive presence with ability to present to C-level stakeholders on implementation strategy, AI value propositions, and business outcomes
Experience driving organizational change in fast-paced, growth-stage environments with comfort navigating ambiguity and rapid iteration
Supply chain, logistics, or transportation industry experience required
Background in order management, inventory management, warehouse operations, or transportation management
Understanding of supply chain visibility, real-time tracking, or AI-powered supply chain optimization solutions
Preferred
Experience leading teams through AI, machine learning, or automation implementations in enterprise contexts
You've led services organizations through major technology transformations involving both traditional enterprise systems and emerging AI capabilities
You understand the unique challenges of implementing solutions that span multiple enterprise systems (ERP, OMS, WMS, TMS) and can architect delivery approaches that manage this complexity
You're excited about AI's potential to transform supply chain operations and can build teams that implement these capabilities while managing customer change management
You see services as strategic—informing product development through implementation insights, not just executing deployments
You balance technical depth with business acumen, understanding both integration architecture and supply chain business processes
You thrive in environments requiring close collaboration with Product and Engineering leadership
Benefits
Medical, Dental & Vision benefits start on first day of employment
Health Savings Account employer contribution
Medical and Dependent Care FSA
Supplemental insurance for Accident and Critical Illness expense reimbursement
Dedicated resources for family planning, 1:1 support for new parents, access to child care and welfare networks, fertility, LGBTQIA+ inclusive, behavioral and psychological health
401k Retirement savings employer match
Bonus and incentive compensation as well as employee stock option program
Employer paid life insurance and short term disability insurance
20 PTO days, 5 recharge days, 2 volunteer days
Up to 16 weeks of parental leave for birthing parents, fully paid
Up to 12 weeks of parental leave for non-birthing parents (8 weeks paid, 4 weeks unpaid)
Technology reimbursement
Commuter benefits for in office employees (Chicago based)
Annual Wellness Stipend
Ongoing learning & development opportunities
Company
FourKites, Inc.
FourKites is the global leader in AI-driven supply chain transformation technologies, helping the world's biggest brands and businesses turn data into action like never before.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$241.5MKey Investors
Mitsui & CoFedExTHL
2022-09-27Corporate Round· $10M
2022-06-21Series D· $30M
2021-03-24Series D· $100M
Leadership Team
Mathew Elenjickal
Founder and Chief Executive Officer
Bill Maw
Chief Financial Officer
Recent News
2026-01-16
2025-12-19
2025-11-14
Company data provided by crunchbase