Malteurop · 2 hours ago
Customer Success Engagement Specialist
Milwaukee, WI
Full-time
Hybrid
Senior Level
5+ years expMalteurop is a leading company in the malting industry, and they are seeking a Customer Success Engagement Specialist to enhance customer experience. The role involves monitoring customer orders, resolving complaints, and ensuring effective communication between customers and various internal teams.
AgricultureFarming
Responsibilities
Monitor customer orders, returns and credits
Follow-up with pricing, credit, quality assurance, transportation, warehousing and supply chain
Handle customer escalations while communicating resolutions
Proactive daily customer follow up on orders
Communicate with customers across all channels, i.e.: email, live chat, phone
Provide back up support to all team members within the department
Monitor various reports to properly maintain orders, returns, complaints, contracts, forecast, etc
Daily communication with sales team surrounding customer feedback
Ensure timely resolution of customer complaints and capture associated costs
Maintain customer accounts and update requirements as needed
Participate and own the customer onboarding process
Customer contract knowledge and maintenance
Participate in obtaining forecast information and Demand Planning solutions
Monitor, investigate and provide solutions to customer/company
Provide new product information to encourage sales
Qualification
Required
A clearly demonstrated and articulated passion for customer service
High School Diploma
5+ years' experience in an account management role
Experience using ERP system, SAP preferred
Experience using CRM system, Salesforce.com preferred
Ability to adapt in a fast-paced environment and a rapidly growing and evolving industry
Highly Organized
Strong Attention to Detail
Computer proficiency in Microsoft Excel, Power Point and Word
Must possess effective and efficient communication skills
Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or government regulations
Ability to write reports and respond to questions from employees, managers and executives
Requires ability to perform basic math functions as well as compute rates, ratios, and percentages
The ability to use statistical functions is also required
This person must be able to extract data from a database and group according to criteria
Requires ability to extrapolate and identify related occurrences
This person must be able to apply scientific principles to design ways to test a hypothesis made from observations
This position requires the person to have the ability to use a computer and other office equipment
Company
Malteurop
Malteurop engaged in the primary processing of barley into malt.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2009-12-21Private Equity
Recent News
2025-01-08
2024-12-12
Company data provided by crunchbase