Neurealm · 8 hours ago
Desktop Support Team Lead
Boston, MA
Full-time
Hybrid
Senior Level
5+ years expNeurealm is a company focused on applying technology to support the healthcare environment. They are seeking a Senior Desktop Support Team Lead to manage and support desktop systems and infrastructure, ensuring stability, security, and optimal performance while providing technical guidance to end-users.
Information TechnologySoftware
Hiring Manager
Neela Venkata Chalapathi rao Yellapragada
Responsibilities
The Senior Desktop Engineer is responsible for managing and supporting desktop systems and infrastructure within the firm, including GPO policies and desktop compliance
This role requires a strong technical background and expertise in desktop operating systems, software deployment, system administration and advanced troubleshooting
The Senior Desktop Engineer will collaborate with various stakeholders to ensure the stability, security, and optimal performance of desktop systems, while also providing technical guidance and support to end-users
Manage and maintain desktop operating systems and software applications
Deploy, configure, and troubleshoot desktop hardware and peripherals
Develop and implement desktop deployment and management processes, including imaging, software packaging, and patch management
Collaborate with internal teams to develop and enforce desktop security measures and policies
Provide technical support to end-users, addressing software and hardware-related inquiries and issues
Troubleshoot and resolve complex technical issues related to desktop systems, software, and hardware
Conduct system performance analysis and optimization to ensure the efficient operation of desktop systems
Stay up-to-date with emerging technologies and industry trends in desktop engineering, recommending innovative solutions to improve desktop systems and user experience
Develop and maintain documentation, including standard operating procedures and knowledge base articles, for desktop engineering processes and solutions
Collaborate with vendors and external partners to evaluate and implement new desktop technologies and solutions
This position requires hybrid on-site presence as an essential function of the role
Infrastructure Management: Designing and maintaining desktop operating systems (Windows 11, macOS) and endpoint management environments
System Deployment: Creating and managing system images, software packaging, and automated patch management using tools like SCCM, Intune, or Jamf
Advanced Troubleshooting: Serving as the final escalation point (Tier 3 support) for complex technical issues that Level 1 and 2 technicians cannot resolve
Security & Compliance: Developing and enforcing desktop security policies, including endpoint security and vulnerability management
Strategic Planning: Leading IT projects such as enterprise-wide OS migrations, hardware refreshes, and technology evaluations
Leadership: Mentoring junior IT staff and documenting standard operating procedures (SOPs)
Qualification
Required
Bachelor's degree in Computer Science or Information Technology, though extensive experience (typically 5+ years) is often prioritized
Management Tools: SCCM, Microsoft Intune, Active Directory, and Azure
Scripting: PowerShell or Python for automating repetitive tasks
Deep knowledge of Windows 10/11 and macOS administration
Common credentials include CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, and ITIL Foundation
Company
Neurealm
Neurealm is the right-sized partner for Engineering, Modernization, and RunOps, blending human intelligence with the latest technologies to help businesses across industries such as Healthcare and Technology, make smart progress.
1001-5000 employees
H1B Sponsorship
Neurealm has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
Funding
Current Stage
Late StageCompany data provided by crunchbase