Starbucks · 6 hours ago
senior manager, Retail Communications
Seattle, WA
Full-time
Onsite
Senior Level, Lead/Staff
8+ years expStarbucks is a company that celebrates coffee and connection, known for developing extraordinary leaders. The Senior Manager, Retail Communications will lead the development and execution of strategic communications that connect retail partners to the company’s business priorities, fostering engagement and driving cultural connection.
CoffeeFood and BeverageRestaurantsTea
Responsibilities
Lead and develop a high-performing team of communicators and publishers, providing strategic direction, coaching, and support to ensure excellence in execution, professional growth, and alignment with Starbucks values
Drive the kind of storytelling that deepens trust and inspires action. Storytelling runs in our DNA and you must have a passion for developing compelling narratives, smart strategies and innovative tactics to drive awareness and engagement with our retail partners – in particular baristas, shift supervisors and coffeehouse leaders
Manage our planned and unplanned retail communications – from strategy, to planning and execution – to ensure message alignment and integration across our communications ecosystem
Serve as a content strategist. Our coffeehouse partners lead busy lives, and we’re looking for someone who understands how they consume content, creates engaging and memorable content with clarity, purpose, speed and intent, and develops strategies to raise awareness, drive engagement and build trust
Provide strategic oversight of intake, packaging and release of communications – including resourcing and channel planning to ensure communications are packaged and delivered with impact as part of our Go-To-Coffeehouse process
Utilize a range of digital platforms including e-mail communications, company intranets, Viva Engage, and face-to-face channels like company open forums and town halls to deliver content and reinforce messages
Use partner sentiment, data and insights to solve complex problems and work with others with the same passion to collaborate
Work in a non-hierarchical manner across business groups to gain a clear understanding of objectives and effectively translate them to communication objectives and strategies
Manage our partner-facing crisis communications efforts by helping quickly triage, develop messaging, and monitor partner feedback
Qualification
Required
Bachelor's degree in communications, journalism, public relations, or related field
8 years of relevant experience in internal communications, change management, and campaign strategy—preferably in retail, tech, or media
3 years leading cross-functional projects or teams
Exceptional writing, presentation, and verbal communication skills
Experience working cross-functionally and influencing without authority
Comfort operating in fast-paced, ambiguous environments, with a proactive and solutions-oriented mindset
A pulse on industry trends, cultural moments, and partner sentiment
Preferred
Experience managing and developing direct reports preferred
A passion for leadership and a deep curiosity about the coffeehouse partner experience
Benefits
Medical
Dental
Vision
Basic and supplemental life insurance
Short-term and long-term disability
Paid parental leave
Family expansion reimbursement
Paid vacation from date of hire
Sick time (accrued at 1 hour for every 25 hours worked)
Eight paid holidays
Two personal days per year
401(k) retirement plan with employer match
Discounted company stock program (S.I.P.)
Starbucks equity program (Bean Stock)
Incentivized emergency savings
Financial well-being tools
100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan
Student loan management resources
Access to other educational opportunities
Backup care
DACA reimbursement
Company
Starbucks
Starbucks is a restaurant chain that serves handcrafted ready-to-drink beverages, including coffee, tea, juices, and snack food items.
10001+ employees
H1B Sponsorship
Starbucks has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (208)
2024 (127)
2023 (130)
2022 (172)
2021 (146)
2020 (149)
Funding
Current Stage
Public CompanyTotal Funding
$2.65BKey Investors
Elliott Management Corp.Pershing Square Capital Management
2025-05-06Post Ipo Debt· $1.75B
2024-07-19Post Ipo Equity
2018-10-10Post Ipo Equity· $900M
Leadership Team
Brian R. Niccol
Chairman and Chief Executive Officer
Cathy R. Smith
CFO
Recent News
Morningstar.com
2026-01-23
Company data provided by crunchbase