NYC Department of Social Services · 18 hours ago
LEAVE OF ABSENCE CONSULTANT
Manhattan, NY
Full-time
Onsite
Entry Level
1+ years expNYC Department of Social Services is dedicated to providing essential benefits to New Yorkers in need. They are seeking a Leave of Absence Consultant to assist agency employees with long-term leave requests and manage related administrative tasks.
ConsultingGovernmentNon ProfitSocial
No H1B
Responsibilities
Serve as the primary contact for agency employees requesting long term leave of absence due to medical illness, FLMA qualifying events, military-ordered leave, and/or leave for childcare purposes
Assist employees with troubleshooting long-term leave submission into the Employee Online Request System
Monitor Leave of Absence Unit mailbox and responds to general inquiries
Contact employees who have requested long-term leave of absence to secure required medical/supporting documentation
Scan and index confidential document and long-term leave of absence case folders/files on a day-to-day basis
Complete ad-hoc assignments related to unit administrative support activities
Retrieve agency-wide long-term leave of absence requests from the Employee Online Requests system and assign requests to the unit Leave Consultants
Update all unit tracking systems and productivity logs
Conduct research agency records and record-keeping systems to assist Leave of Absence unit staff in gathering information to efficiently process long-term leave of absence requests (i.e. HRA One Viewer)
Prepare memorandums and correspondence, and handle other confidential documents for the Leave Consultants, Leave of Absence Unit Manager, and the Leave of Absence Associate
Provide guidance to agency employees and supervisors seeking information on the long-term leave of absence process, via telephone and email, and data-enters related information into the various in-house productivity/tracking systems; consistently delivers optimal customer service across all customer touch points
Distribute system printouts, incoming medical documentation, case folders/files, faxes and supplies to the Leave of Absence unit staff, in an effort to promote and facilitate a productive workflow
Qualification
Required
APPLICANTS MUST BE PERMANENT IN THE CLERICAL ASSOCIATE CIVIL SERVICE TITLE
A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience
Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute
New York City residency is generally required within 90 days of appointment
Preferred
This position is also open to qualified persons with a disability who are eligible for the 55-a Program
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs
Benefits
Public Service Loan Forgiveness
Company
NYC Department of Social Services
The Department of Social Services (DSS) is comprised of the administrative units of the NYC Human Resources Administration (HRA) and the Department of Homeless Services (DHS).
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Ann Marie Scalia
General Counsel & Chief Legal Officer
Beatriz Fritschler, MPA
Deputy Commissioner, Strategic Partnerships
Recent News
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