Connect Search, LLC · 2 hours ago
Customer Service Manager
Oak Creek, WI
Full-time
Hybrid
Mid, Senior Level
$70K/yr - $100K/yr
5+ years expConnect Search, LLC is a well-established manufacturing organization seeking an experienced Customer Service Manager to oversee customer service operations and lead a team supporting a technical, configurable product line. This role is critical in ensuring high standards of customer experience, operational accuracy, and cross-functional collaboration.
ConsultingHuman ResourcesStaffing Agency
Responsibilities
Lead, supervise, and develop a team of customer service professionals
Ensure accurate and timely order entry, order acknowledgements, and invoicing
Drive continuous improvement initiatives related to customer service workflows and systems
Serve as an escalation point for complex customer issues and order discrepancies
Collaborate closely with sales, manufacturing, engineering, quality, and accounting teams
Monitor team performance, error rates, and service metrics; implement corrective actions as needed
Maintain customer records, pricing agreements, and documentation
Provide guidance on terms, conditions, and customer purchase requirements
Support management by identifying trends, risks, and opportunities related to customer satisfaction
Qualification
Required
Minimum of 5 years of customer service management experience in a manufacturing setting
Experience supporting configurable or technical product lines
Proficiency with Microsoft Office and experience working with ERP and CRM systems
Strong leadership, organizational, and problem-solving skills
Ability to manage multiple priorities and operate effectively in a deadline-driven environment
Professional communication style with a customer-focused approach
Preferred
Bachelor's or Associate's degree in Business Administration or a related field
Benefits
Comprehensive benefits package with significant employer-paid premiums
401(k) with profit sharing
Paid holidays and paid time off
Company
Connect Search, LLC
Connect Search, LLC is a boutique staffing firm founded by a group of partners who share the same vision and are all recruiters at heart.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Meade Kelley
Chief Operating Officer
Ben Hirsh
Partner | President, Direct Hire Placement & Connect Financial Consulting
Recent News
Business Journals
2022-03-22
2022-03-21
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