Diamond Fulfillment Solutions · 4 hours ago
Account Manager – Tradeshow & Fulfillment Logistics
Waukegan, IL
Full-time
Onsite
Mid, Senior Level
$62K/yr - $69K/yr
4+ years expDiamond Fulfillment Solutions is an industry-leading provider of complex literature and product fulfillment, and they are seeking a high-performing, client-obsessed Account Manager. This role serves as the primary liaison between clients and internal teams, managing day-to-day needs while leading various fulfillment and tradeshow-related projects.
Call CenterLogisticsPrintingSupply Chain ManagementTransportation
Hiring Manager
Jodi (Strzalka) Cape
Responsibilities
Serve as the primary point of contact for assigned client accounts, delivering timely, proactive, and solutions-oriented support
Lead all daily communications to ensure client needs are met with speed, accuracy, and professionalism
Host client meetings, both internal and onsite, to review project status, priorities, and upcoming events
Provide backup support for team members when needed
Lead and manage complex project types—including program implementations, system integrations, custom kitting initiatives, print production needs, and tradeshow support activities
Write and communicate clear specifications for custom programming, reporting requirements, and client-specific workflows
Evaluate, document, and refine client programs, operating procedures, and fulfillment processes
Create schedules, obtain quotes, and manage all deadlines to ensure flawless execution
Prepare accurate and timely client invoicing
Collaborate with clients on planning, prepping, shipping, and receiving exhibit assets
Work cross-functionally to ensure all graphics, hardware, crates, kits, and parts are prepared and packed accurately for show shipment
Review layouts and drawings for booth components, ensuring proper execution by production and warehouse teams
Support issue resolution and proactive problem-prevention for all tradeshow assets, deadlines, and logistics steps
Coordinate with production teams on refurbishment, repair work, and quality checks
Provide direction to warehouse personnel or helpers when preparing large-scale exhibit jobs
Partner with development, warehouse, production, and leadership teams to deliver creative, efficient, high-quality solutions
Troubleshoot issues swiftly and put preventative measures in place to enhance future performance
Control web order portal settings and work with development teams on updates and improvements
Qualification
Required
High school diploma required
Ability to travel occasionally for client meetings or onsite tradeshow support
Must be able to pass a background check, credit check, and drug test
Must successfully complete the 90-day probationary period
Exceptional customer service skills; professional, personable, and client-focused
Strong written and verbal communication skills; ability to simplify complex information
Highly organized with exceptional attention to detail
Strong analytical ability with a proactive problem-solving mindset
Ability to manage multiple projects and competing priorities in a fast-paced environment
Ability to work independently with minimal supervision as well as collaboratively across teams
Intermediate Microsoft Outlook and Excel skills (Word and PowerPoint a plus)
Demonstrated project management abilities with excellent follow-through
Self-starter with strong work ethic, positive attitude, and desire for continuous improvement
Ability to learn quickly, ask questions, adapt, and retain information
Preferred
4–7 years of experience in fulfillment, logistics, tradeshow services, or related industry preferred
Experience supporting tradeshows, events, exhibits, or experiential marketing strongly preferred
bachelor's degree preferred
Benefits
Health insurance
Paid time off
Company
Diamond Fulfillment Solutions
Diamond Fulfillment Solutions provides order fulfillment, bulk distribution, print management, call centers, and database services.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$0.4M2023-08-01Series Unknown· $0.4M
Company data provided by crunchbase