Ally Communications, LLC · 4 hours ago
Information Technology Support Technician
Greater Florence-Muscle Shoals, Alabama Area
Full-time
Onsite
Mid, Senior Level
$56K/yr - $66K/yr
5+ years expAlly Communications is a thriving technology company based in Florence, AL, specializing in Managed IT, VoIP, and Internet services for businesses across the United States. They are seeking an IT Support Technician who will be responsible for providing hands-on technical support, managing support requests, and improving client outcomes through excellent service.
Communications InfrastructureInternetTelecommunications
Hiring Manager
Joel Peeples
Responsibilities
Triage, qualify, and resolve incoming support requests with a focus on first-contact resolution
Accurately document issues, troubleshooting steps, and resolutions
Provide support for workstations, mobile devices, users, printers, and peripherals
Install and configure software, workstations, and network hardware
Maintain a high client satisfaction (CSAT) score through professional, responsive service
Track time accurately and consistently across tickets and projects
Support and maintain servers, LAN/WAN environments, backup and disaster recovery systems, Microsoft 365, domains, email security, endpoint management (Intune), and virtualization platforms (Hyper-V, AWS, Azure)
Perform onboarding and offboarding of managed IT clients, users, and workstations
Design, implement, and manage deployments for our VoIP platform
Install and support network infrastructure, including switches, firewalls, cabling, and rack equipment
Schedule and perform proactive maintenance and monitoring of client environments
Create and maintain internal and client-facing documentation, including knowledge base articles
Coach and support Tier 1 technicians to reduce escalations and strengthen team performance
Participate in research and development to evaluate tools, technologies, and process improvements
Maintain assigned work vehicle, including weekly inventory and restocking audits
Qualification
Required
5+ years of hands-on IT support experience in a business or MSP environment
Strong analytical and troubleshooting skills across a wide range of systems and technologies
Proven experience designing, deploying, and supporting business IT infrastructure
Ability to manage time effectively across tickets, projects, and onsite work
Strong written and verbal communication skills, including documentation
Ability to communicate technical concepts clearly to non-technical users
Experience supporting Windows workstations and servers
Experience supporting Microsoft 365 (Outlook, Word, Excel, Teams, SharePoint)
Experience with networking concepts (LAN/WAN, VLANs, firewalls, switching)
Experience with backup and disaster recovery platforms
Experience with endpoint management and security tools
Experience with virtualization technologies (Hyper-V, Azure, AWS)
Experience with line-of-business applications
A strong sense of ownership and accountability for your work, your time, and your clients
The ability to adapt quickly in a fast-moving MSP environment where priorities can shift
Confidence handling escalations and complex troubleshooting scenarios
A consistently positive, professional attitude — even under pressure
Commitment to providing exceptional customer service and representing Ally with integrity
Clear, honest, and respectful communication with clients and teammates
Willingness to collaborate, mentor others, and contribute to team success
Strong organizational habits and attention to detail
Curiosity and a desire to understand the why behind technical problems
Dependable and punctual attendance
Commitment to meeting quarterly and annual goals, including training and professional development
Ability to lift and carry equipment up to 50 lbs
Be able to climb ladders with a maximum weight rating of 275 lbs
Willingness to follow company policies, processes, and documentation standards
Benefits
Unlimited cell phone service on our account or $50 reimbursement
Shirts provided - Polos, Dress Shirts, and T-Shirts
Company-Paid Insurance – Life, LTD, STD
Employee-Paid Insurance - Critical illness, dental, vision, and more
Bereavement Leave - 24 hours/3 days
Paid Vacation - 40 hours and then increasing 40 more hours at 2nd, 5th, and 10th anniversaries
Personal Days - 48 hours/6 days per year then increasing to 64 hours/8 days on 2nd anniversary
Company IRA with 3% match
Company
Ally Communications, LLC
Ally Communications goes beyond selling phone services and phone systems.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase