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WunderGraph · 9 hours ago

Senior Customer Success Engineer

United States

Full-time

Remote

Senior Level

$100K/yr - $140K/yr

WunderGraph is a fast-growing startup aimed at facilitating the development of digital products. As a Senior Customer Success Engineer, you will leverage technical expertise and customer empathy to manage the entire customer journey, ensuring satisfaction and effective issue resolution.

Cloud ComputingDeveloper APIsDeveloper PlatformOpen SourcePaaSSoftware

Hiring Manager

Mariya Hristova Assoc CIPD

Responsibilities

Develop deep product expertise and confidently guide customers through complex issues and workflows

Own cases end-to-end — from first report to resolution — within SLA times, clear updates, and consistent follow-through

Shield engineering teams from daily flow of customer requests, while still ensuring customer needs are met with urgency and accuracy

Implement smaller bug fixes, patches, and customer-requested enhancements where possible

Translate customer conversations into structured, actionable engineering work (more major bug reports, feature requests, investigations)

Work with the engineering team on the implementation of the feature requests from customers and bug fixes

Create tutorials, customer walkthroughs, and step-by-step enablement content when needed to prevent repeat issues

Keep support operations clean and predictable through disciplined use of Pylon, Linear, and internal triage workflows

Qualification

Technical support experienceBackend/web stack knowledgeDebugging skillsTicketing tools experienceWritten communicationCustomer empathyAutomation scriptingAPIs knowledgeGraphQL knowledgeTypeScript knowledgeNode.js knowledgeDatabase knowledgeCloud environments knowledgeTime managementDocumentation habitsIndependent work

Required

Solid experience in a technical support, customer-facing engineering, or solutions engineering role

Solid engineering background with hands-on experience across modern backend/web stacks (APIs, auth, networking, observability)

Strong debugging skills and confidence navigating complex systems

Excellent written communication, you can explain technical concepts clearly and calmly, without losing technical detail

Proven ability to handle support volume with strong prioritization and time management

Experience working with ticketing tools such as Zendesk/Pylon or Jira/Linear

Ability to work independently, take ownership, and drive issues to resolution

Strong documentation habits: you write things down, keep them updated, and make them easy for others to use

Preferred

Experience supporting high-profile or high-scale customers in shared channels (Slack Connect setups)

Ability to write small scripts or automation to speed up debugging or reduce repetitive work

Knowledge of APIs, GraphQL, TypeScript/Node.js, databases, or cloud environments

Benefits

Discretionary PTO: take the time you need to recharge

Competitive compensation

Depending on location, we offer healthcare benefits according to local standards

Team retreats across the globe

Company

WunderGraph

WunderGraph is a next generation BFF framework designed to optimize frontend, fullstack, and backend developer workflows

Founded in 2020

Miami, Florida, USA

11-50 employees

https://wundergraph.com/

Funding

Current Stage

Early Stage

Total Funding

$10.5M

Key Investors

Karma VenturesAspenwood Ventures

2025-03-27Series A· $7.5M

2023-04-26Seed· $3M

Leadership Team

Stefan Avram

Co-Founder and Head of Growth

Recent News

The New Stack

WunderGraph Uses AI To Challenge Apollo’s GraphQL Empire

2025-08-28

WebWire

WunderGraph Launches Cosmo Connect to Bring the Supergraph to Every API — No GraphQL Rewrite Required

2025-08-23

Tech Funding News

Expert talk: From $101B to $45B: How startups are adapting to Europe’s funding crunch

2025-04-07

Company data provided by crunchbase