Russell Tobin · 4 hours ago
Customer Service Representative
Russell Tobin is a company that focuses on ensuring compliance with regulations in client relations. The Analyst in this role will handle the investigation, research, and resolution of client complaints, ensuring that all communications are formal and compliant.
Responsibilities
Ensure Firm compliance with regulations governing the handling of Client Complaints
Investigate, research, and resolve a large volume of assigned cases
Communicate the firm's decision to the client in a formal written format
Handle various operational responsibilities within Client Relations, including Settlement processing and Privacy Opt Out processing
Manage incoming telephone calls
Other projects may be assigned on an as-needed basis
Qualification
Required
Ensure Firm compliance with regulations governing the handling of Client Complaints
Investigate, research, and resolve a large volume of assigned cases
Communicate the firm's decision to the client in a formal written format
Handle various operational responsibilities within Client Relations, including Settlement processing and Privacy Opt Out processing
Manage incoming telephone calls
Other projects may be assigned on an as-needed basis
Company
Russell Tobin
Russell Tobin is a staffing and recruiting company that provides recruitment and staffing advisory services.