MassMutual · 1 day ago
Business Consultant, Operations
Springfield, MA
Full-time
Onsite
Entry, Mid Level
$74K/yr - $98K/yr
2+ years expMassMutual is a company focused on transforming customer service for Life products. As a Business Consultant, you will analyze processes, enhance customer and advisor experiences through technology, and support cross-functional teams in improving workflows and service delivery.
FinanceFinancial ServicesInsuranceLife InsuranceRetirement
Responsibilities
Assessing opportunities to use current and emerging technology to analyze data, streamline workflows, and support decision-making
Analyzing and conducting trend analysis on customer and advisor feedback to identify pain points and opportunities for improvement
Documenting and optimizing processes to improve efficiency and reduce friction for advisors and customers
Supporting cross-functional teams to solve problems and implement customer-centric solutions
Contributing to agile initiatives, adapting to changing priorities, and supporting continuous improvement efforts
Navigating a fast-paced environment, adapting to shifting priorities, and supporting team efforts to improve processes and outcomes
Leveraging insights from demand and capacity models to enhance resource planning, optimize workflows, and support effective service delivery
Qualification
Required
High School Diploma
2+ years of project management, continuous improvement, consulting, or business analysis experience
1+ year of experience with digital tools and emerging technologies (Copilot/GenAI, Microsoft 365 or similar tools)
1+ years demonstrated experience managing multiple priorities and meeting deadlines
Preferred
Bachelor's Degree
A passion for helping others and shaping exceptional customer experiences
Comfort working with complex data to inform smart decisions and uncover opportunities
Strong problem-solving ability and analytical skills
Creative, curious, and bold enough to ask the questions that spark innovation and drive progress
Effective communication skills and a team-first mindset
Emotional intelligence and adaptability
Team-oriented with a growth mindset and commitment to continuous learning
Benefits
Access to learning content on Degreed and other informational platforms
Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQIA+, veteran, and disability-focused Business Resource Groups
Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry-leading pay and benefits
Company
MassMutual
MassMutual is a mutual life insurance company that provides investment management and trust services.
5001-10000 employees
H1B Sponsorship
MassMutual has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (96)
2024 (94)
2023 (66)
2022 (115)
2021 (121)
2020 (73)
Funding
Current Stage
Late StageLeadership Team
Eddie Ahmed
Chairman, President & CEO
Roger W. Crandall
Chairman, President & CEO
Recent News
2026-01-18
2025-12-25
Company data provided by crunchbase