Director of Operations, Commercial Real Estate Brokerage jobs in United States
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Cushman & Wakefield | Thalhimer · 1 day ago

Director of Operations, Commercial Real Estate Brokerage

positionRichmond, VA
timeFull-time
remoteOnsite
seniorityDirector/Executive
date10+ years exp

Cushman & Wakefield | Thalhimer is seeking a strategic and results-driven Director of Operations, Brokerage to oversee and optimize brokerage operations across multiple markets and corporate offices. This senior leadership role partners closely with the President and Managing Brokers to drive operational excellence, financial performance, and scalable growth across the brokerage platform.

ConsultingReal Estate
Hiring Manager
Kiley Cousins
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Responsibilities

Lead and manage brokerage operations, administrative, research, and marketing teams
Develop and implement standardized processes, procedures, and playbooks across markets
Partner with leadership on annual business planning, budgeting, forecasting, and expense oversight
Establish operational KPIs, dashboards, and reporting to support decision-making
Drive CRM adoption (Salesforce/Apto) and pipeline tracking across brokerage teams
Oversee facilities management, licensing, compliance, and risk mitigation
Support business development initiatives, market integrations, and recruiting efforts
Champion a culture of accountability, operational excellence, and continuous improvement

Qualification

Operations leadershipFinancial acumenCRM proficiencyCommercial real estate experienceMicrosoft Office 365Leadership skillsCommunication skillsProblem-solving skills

Required

Bachelor's degree preferred
10+ years of operations leadership experience, ideally in commercial real estate or a related industry
Strong financial acumen with experience managing budgets and P&Ls
Proven ability to scale operations across multiple locations
Advanced CRM and Microsoft Office 365 proficiency
Excellent leadership, communication, and problem-solving skills

Company

Cushman & Wakefield | Thalhimer

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Cushman & Wakefield is a real estate firm that provides construction, management and consulting services.
dateFounded in 1913
location
Glen Allen, Virginia, USA
people-size201-500 employees
web-link
http://thalhimer.com

Funding

Current Stage
Growth Stage

Leadership Team

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David Oddo
Senior Vice President
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