CPI Security · 6 hours ago
Collections Manager
Charlotte, NC
Full-time
Onsite
Senior Level
7+ years expCPI Security is seeking an experienced and dynamic Collections Manager to lead their collections team responsible for collecting receivables and mitigating revenue attrition. The role involves enforcing policies, addressing customer and employee issues, and ensuring compliance with regulations while fostering a positive work environment.
Business DevelopmentBusiness IntelligenceSecurity
Responsibilities
Lead, mentor, and develop the collections team to ensure high performance and continuous improvement
Set clear performance expectations and provide regular feedback to team members
Foster a positive and collaborative work environment that aligns with CPI’s core values
Ensure all collection activities are conducted in compliance with company policies, SOPs, and regulatory requirements
Regularly review and update collection policies and procedures to reflect best practices and regulatory changes
Conduct regular training sessions to keep the team updated on policies and procedures
Identify and address customer and employee friction points in the collections process
Develop and implement strategies to improve collections efficiency and customer satisfaction
Collaborate with other departments to resolve complex issues and streamline processes
Monitor and analyze collections performance metrics and KPIs
Prepare and present regular reports to senior management on collections activities, performance, and areas for improvement
Utilize data to drive decision-making and process improvements
Maintain positive relationships with customers to facilitate effective collections
Address escalated customer complaints and disputes in a timely and professional manner
Support team members in handling difficult situations and provide guidance on best practices
Ensure all collection activities are in line with legal and regulatory requirements
Manage risks associated with collections and implement measures to mitigate them
Conduct regular audits to ensure compliance with internal and external standards
Qualification
Required
Bachelor's degree in Business, Finance, or a related field
Experience in Salesforce and billing systems
Contact center experience of 7+ years including dialer activity
Proven experience in collections management, preferably in a security or service-oriented industry
Strong leadership and team management skills
Excellent communication and interpersonal skills
Ability to enforce policies and procedures effectively
Strong problem-solving and analytical abilities
Knowledge of relevant laws and regulations governing collections
Proficiency in using collections software and CRM systems
Company
CPI Security
For more than 30 years, CPI Security has been a leader in customized security and home automation solutions.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Steve Butkovich
Chief Product Officer
Recent News
2025-09-17
Security Sales & Integration
2024-05-21
Security Systems News
2023-12-23
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