KellyMitchell Group · 5 hours ago
Process Manager
Richmond, VA
Contract
Onsite
Mid Level
$31/hr - $45/hr
3+ years expKellyMitchell Group is seeking a Process Manager to join their team in Richmond, Virginia. The role involves managing the event and issue lifecycle, collaborating with various partners to address risks, and driving continuous process improvements.
Human ResourcesInformation TechnologyStaffing Agency
Responsibilities
Manage the event and issue lifecycle, including timely scoping of breakdowns (anomalies) and record creation in Fuse, using established processes and standards
Partner with VRM, Legal and Compliance partners to understand risk exposure from breakdowns to provide guidance to the business on customer recovery, containment, and remediation
Guide business partners through root cause analysis to ensure breakdowns are fully understood and to influence sustainable containment activities to prevent similar future breakdowns
Coordinate, influence, and negotiate priorities with partner dependencies to ensure event goals/timelines are met, escalating when appropriate
Assist with research and problem-solving as needed to support business partners
Provide Fuse training and development for teammates and others, as necessary
Identify and drive continuous process improvement opportunities to streamline issue/event management lifecycle
Analyze data to proactively identify risks and trends and provide business areas with actionable insights
Prepare reporting for Executive Leadership
Support risk assessments and related activities such as: Process Level Assessments, Risk and Control Self-Assessments, etc
Participate in risk forums and contribute to continuous improvement of risk management practices
Support other risk management efforts as may be necessary, such as audits and regulatory exams
Qualification
Required
High School Diploma, GED or equivalent certification
3+ years of operations, compliance, audit, or risk management experience
2+ years of experience in process management, project management, or risk management
Experience as a Risk Event and Issue Manager
Experience using spreadsheets to analyze data and drive reporting
Experience using Fuse or other Governance, Risk, and Compliance software tools
Lean, Agile, Six Sigma, Business Process Management or Project Management Certification
Benefits
Medical, Dental, & Vision Insurance Plans
Employee-Owned Profit Sharing (ESOP)
401K offered
Company
KellyMitchell Group
KellyMitchell is a HR firm for IT and technical staffing for organizations globally.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Cassandra Sanford
CEO and Owner
Gina Chisholm
Vice President - Business Operations
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