Robert Half · 4 hours ago
Technical Operations Director
New York, NY
Full-time
Onsite
Director/Executive
$140K/yr - $160K/yr
10+ years expRobert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. They are seeking an experienced Technical Operations Director to lead and optimize their managed services delivery organization, overseeing technical teams and ensuring operational excellence and exceptional service quality.
ConsultingHuman ResourcesRecruitingSecurity
Responsibilities
Lead and mentor teams across Service Desk, Field Engineering, Systems Engineering, and Project Delivery to ensure operational excellence
Manage end-to-end performance metrics, including service quality, escalation processes, and client satisfaction
Develop and implement scalable policies, procedures, and documentation to maintain high-quality service delivery
Oversee daily service operations, ensuring prompt responses and resolutions for client environments
Serve as an escalation point for key clients, fostering strong relationships and ensuring effective communication
Collaborate with Account Management teams to support strategic planning, QBRs, and client technology roadmaps
Ensure proper management of cloud, on-premise, and hybrid infrastructures, including Microsoft 365, Azure, networking, and security solutions
Lead the evaluation and deployment of new technologies to enhance operational efficiency and service capabilities
Drive operational improvements through automation, standardization, and alignment with industry best practices
Oversee compliance with security standards, risk management protocols, and regulatory requirements
Qualification
Required
Minimum of 10 years of experience in IT services, including at least 5 years in leadership roles
Strong expertise in service delivery operations, including ticketing workflows, SLAs, and performance metrics
Extensive knowledge of cloud technologies such as Microsoft 365 and Azure, as well as networking and cybersecurity principles
Proven ability to lead and develop large technical teams with clarity and accountability
Experience scaling operations in fast-paced, client-focused environments
Excellent communication and stakeholder management skills, including executive-level presentations
Preferred
Relevant technical certifications (e.g., Microsoft, Cisco, CompTIA) are highly desirable
Familiarity with ITIL frameworks and multi-location service environments
Benefits
Medical
Vision
Dental
Life and disability insurance
401(k)
Company
Robert Half
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10001+ employees
H1B Sponsorship
Robert Half has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (31)
2022 (32)
2021 (18)
2020 (22)
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
Keith Waddell
President and CEO
Paul Gentzkow
President and Chief Executive Officer, Talent Solutions
Recent News
EIN Presswire
2025-04-14
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