Avis Budget Group · 5 hours ago
Vehicle Damage Claims Manager
Virginia Beach, VA
Full-time
Hybrid
Mid, Senior Level
2+ years expAvis Budget Group is a leader in the mobility industry, providing innovative, customer-focused solutions. The Vehicle Damage Claims Manager will lead cross-collaborative teams through the vehicle damage claims process, focusing on quality improvement and collection rates across regions.
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Responsibilities
Define quality across all levels and organizations across ABG teams, both internal and external, that touch the vehicle damage process at any point. Creating a consistent and scalable understanding of expectations within all aspects of the damage process
Scores all aspects of the damage process consistently, sharing findings with all applicable teams and partners, driving improvements in process and customer experience with a 'change' mindset
Identify key areas of opportunity, while determining root cause of collection failures across markets while working with operations teams to improve processes with quality in mind in order to drive outcomes
Present to and working with leaders of other verticals and implementing programs to drive change and improve results and creating ownership of the results by each vertical
Determine key metrics and measures to track trends in improvements and setbacks, while providing a clear communication path to executive leadership regarding trends and areas of action
Owns and builds a cross collaborative Post Mortem process across internal and external teams; reducing escalations and disputes, driving improved quality scores across all processes, and increased collections
Serves as 'Change Management' expert for all aspects of operations, collecting feedback and asks across the country, tracking those inputs and solving for any roadblocks through process and tool improvements through working with internal teams like product and engineering on operations behalf
Develop and build a high performing organization with strong employee engagement including coaching and mentoring of indirect reports using data, individual and team/location performance metrics, and presenting teams with the tools needed to succeed
Drive innovation through partnerships with our IT and data analytics team to improve customer experience, improve collection rates and reduce expense targets
Lead strategic initiatives including technology rollouts and other collections and cost optimization opportunities from a quality mindset
Develop dashboards and reporting to share real-time visibility on quality programs, including KPIs and individual performance metrics
Qualification
Required
Bachelor's degree in Business Administration, Finance, related field or relevant experience
Minimum of 2 years of managerial experience in a relevant role, demonstrating leadership and team-building skills
Proven experience in operations and managing strategic partnerships and vendor relationships
Strong understanding of subrogation processes claims management, and collections
Excellent analytical skills with the ability to translate data into actionable insights
Exceptional communication and interpersonal skills to collaborate effectively across various teams and departments
Demonstrated ability to drive innovation and optimize performance in non-direct reports in a fast-paced environment
Proficient in using technology and data analytics tools to enhance operational efficiency
Benefits
Medical
Prescription Plans
Dental
Vision
Flexible Spending Accounts
Basic and Voluntary Life and AD&D
PTO
401K Savings Plan with company match of 6%
Company
Avis Budget Group
Avis Budget Group offers professionals and individuals with vehicle rental and sharing services.
10001+ employees
H1B Sponsorship
Avis Budget Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
Funding
Current Stage
Public CompanyTotal Funding
$3.1B2025-05-14Post Ipo Debt· $600M
2024-09-10Post Ipo Debt· $700M
2024-05-14Post Ipo Debt· $216.28M
Leadership Team
Brian Choi
Chief Executive Officer
Jeff Kaelin
Vice President, Technology Strategy, Performance & Data Services
Recent News
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