Cambro Manufacturing · 6 hours ago
Customer Service Representative
Mebane, NC
Full-time
Onsite
Entry, Mid Level
2+ years expCambro Manufacturing is a company known for its commitment to quality and service within the foodservice industry. They are seeking a Customer Service Representative to support customers through various communication channels, ensuring a positive experience and addressing inquiries and issues promptly.
Consumer GoodsFood and BeverageFood Delivery
Responsibilities
Responds to customer inquiries regarding products and orders in a timely, accurate, and professional manner, including addressing technical questions and providing general product information
Demonstrates understanding of Cambro’s culture and consistently reflects the company’s core values of Safety, Quality, Respect, and Service
Maintains reliable and consistent attendance, including punctuality, to meet departmental and organizational needs
Works effectively as a team member by communicating respectfully, collaborating with others, and remaining open to giving and receiving feedback
Manages a high volume of written and verbal customer communications each day while maintaining a positive, customer-focused approach
Resolves customer issues related to product availability, order status, delivery expectations, freight damage, shortages, and related concerns in a timely manner
Uses CRM software to document and manage customer interactions, ensuring visibility and effective communication across the team
Manages ecommerce and retail customer accounts through designated web portals
Identifies opportunities to recommend additional or alternative products when appropriate to meet customer needs
Assists customers with returns and processes return authorizations in accordance with company procedures
Collaborates with internal departments to support customer needs and resolve issues
Understands basic freight terms such as third party, collect, and prepaid, and investigates missing or delayed shipments as needed
Prepares reports and completes administrative tasks to support team and customer requirements
Performs assigned duties effectively and meets established performance expectations
Adheres to all safety procedures, including the use of required personal protective equipment, participation in safety meetings, and reporting unsafe conditions or equipment issues
Demonstrates accountability for individual work, takes ownership of responsibilities, communicates status updates, and supports solution-oriented outcomes
Follows departmental quality standards and promptly escalates concerns or issues to management
Demonstrates flexibility to work overtime or adjust schedules as needed to support business and operational requirements
Qualification
Required
Possesses a high school diploma or equivalent, with two to five years of experience in a customer service or customer experience support environment
Demonstrates the ability to work independently while effectively prioritizing and managing a dynamic workload
Collaborates and communicates effectively with management, customers, and distributors, maintaining a strong focus on customer service
Adapts to change and embraces new processes, tools, and technologies
Manages multiple tasks and performs effectively in a fast-paced environment
Demonstrates proficient computer skills, including working knowledge of Microsoft Outlook, Word, Excel, and Teams
Maintains experience with customer service software and CRM systems, with Salesforce Service Cloud experience preferred
Exhibits strong professional communication skills, both written and verbal
Applies strong listening, analytical, and problem-solving skills
Communicates with empathy, professionalism, and a positive demeanor in all interactions
Preferred
Customer service experience in a manufacturing or food service industry
Multilingual
AS400 experience
Company
Cambro Manufacturing
From once offering a single product, the Camtray, sixty years ago, today Cambro offers a wide range of trays, table service and display items, storage, shelving, merchandising and insulated transport products, as well as innovative warewashing systems and healthcare meal delivery solutions.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Argyle Campbell
CEO and President
Yvonne Salinas-Flores
Human Resource Business Partner
Recent News
2025-05-17
2025-04-05
Company data provided by crunchbase