Mission Pet Health · 13 hours ago
Operations Director, Livewell - Mission Pet Health
Birmingham, AL
Full-time
Onsite
Lead/Staff, Director/Executive
2+ years expMission Pet Health is a veterinarian-led organization focused on providing support to local veterinary practices. They are seeking an Operations Director for their Livewell initiative, responsible for overseeing operations, managing new hospital implementations, and ensuring financial performance across the Eastern region.
Health CarePetVeterinary
Responsibilities
Hire, develop, motivate and support a team of 5-15 Livewell Hospital Managers
Provide performance and coaching feedback to Hospital Managers in a timely manner
Demonstrate Livewell’s mission, vision and values to each hospital team; collaborate with RODs, RMDs and Livewell Marketing Mgr to support Livewell sites’ growth
Support day-to-day operations of an assigned portfolio of hospitals with full P&L responsibility, with the expectation to have sole ownership of the P&L by the end of 2025
Coordinate with clinical lane to identify, recruit and onboard DVM founders for each de novo
Engage and develop relationships with DVM staff to ensure a high standard of care is being performed
Partner effectively with local Regional Medical Directors to ensure the highest standards of medical quality, client satisfaction, team engagement and financial performance are met
With the support of Livewell’s Director of Finance, track and support monthly and annual financial budgets
Ensure each hospital is compliant with Livewell’s Quality Index (LQI – about to be launched in Q1), OSHA and other applicable local, state and federal regulations
In partnership with the operations, clinical and home office teams, support Livewell implementation pipeline that meets and exceeds agreed upon business goals and timelines for new units
During PM Operations Director maternity leave, support the real estate function in new site selection, architectural layout and implementation of de novos, as well as support in the development of de novo archetypes/layouts
Ability to coordinate and align a broad range of stakeholders to deliver business goals
On time delivery of reports and business-related deliverables
Monitor all financial and operational metrics ensuring deviations are addressed timely and appropriately
Effective P&L management, including appropriate management of Cost of Goods and labor as the de novos ramp up
Ability to communicate and deliver a message about financial progress and outcomes to multiple audiences (home office and field leadership, DVMs, and team members)
Ability to communicate hospital goals and objectives to all team members in a way that supports both agreed upon business outcomes and hospital culture
Manage cost containment including inventory management, cash/banking control, loss prevention, collections of accounts receivable, and office and medical supply ordering
Participate in the financial budgeting process in partnership with field leadership
Maintain a safe work environment by managing and monitoring all OSHA guidelines, DEA compliance, and all local, state and federal laws (including both medical governance and employee labor guidelines)
Qualification
Required
Ability and adaptability to handle multiple projects and deadlines in a fast-paced and evolving work environment
Multi-site operational experience, with at least 2+ years in Veterinary Medicine
High travel availability
Strong organizational skills and detail oriented
Experience with managing budgets, delivering information from P&L statements and delivering strong results within a growth-oriented organization
Exceptional written and oral presentation skills; ability to present concisely and with detail
Strong interpersonal and communication skills; experience in effectively communicating key data
Benefits
Medical, Dental, and Vision insurance
Employee Assistance Program (EAP)
401k retirement options
Life Insurance
Disability coverage
Educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs
Discounted veterinary care for your own pets
Access to an online discount platform
Free 24/7 access to doctors through Teladoc
Company
Mission Pet Health
Mission Pet Health is a vet-owned and managed network of animal hospitals, named #2 on America's Top 100 Most Loved Workplaces® list and #1 in vet care four years running.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
M
Michael Aubrey
Board Member
Recent News
2025-02-07
2024-11-03
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