Hörmann North America · 7 hours ago
Customer Service Representative
Meridian, ID
Full-time
Onsite
Entry Level
$20/hr - $25/hr
1+ years expHörmann North America is a premier manufacturer of high-quality garage doors, seeking a Customer Service Representative to provide effective support to customers. The role involves handling inbound customer service calls, processing orders, and resolving inquiries related to products and services.
FurnitureHardwareManufacturing
Responsibilities
Field inbound customer service support calls with potential for extended periods of high volume
Take sales calls and offer required upsells – make compelling offers, present appropriate alternatives when necessary, and ask for the sale
Apply active listening skills, interject and paraphrase appropriately to best understand the customer’s needs and wants
Troubleshoot customer service problems
Process orders in a fast-paced environment
Provide knowledgeable answers to questions about product, pricing and availability
Help customers navigate our website and place orders online
Work with internal departments to meet customer’s needs
Work with customers to resolve product returns, shipping inquiries and order status questions
Other related job duties as assigned
Qualification
Required
High School Diploma or GED equivalent
Strong oral and written communication skills
Strong interpersonal skills
Microsoft Office proficiency
Proficient computer, keyboarding and 10-key skills
Positive, upbeat and professional demeanor
Professional, engaging verbal communication skills by phone and in person
Ability to handle high volume phones and fast paced environment
Ability to efficiently network and coordinate work with customers and suppliers
Ability to manage effectively time to meet targets and deadlines
Ability to excel in a fast-paced environment
Ability to multitask
Demonstrate passion and enthusiasm for customer service excellence
Maintain focus and positivity while resolving challenging or complex problems
Preferred
College coursework
One year of professional customer service experience
Experience in a manufacturing or garage door industry
Thorough knowledge of products and quality standards
Knowledge of customer service principles and practices
Extensive knowledge of product catalog and troubleshooting techniques
Benefits
401(k)
401(k) matching
Dental Insurance
Health Insurance
Health Savings Account
Life Insurance
Paid time off
Tuition reimbursement
Vision Insurance
Company
Hörmann North America
Innovative Door Systems made in North America High Performance and Industrial Doors High speed, industrial and commercial doors with features geared towards specific industry applications such as mining, parking, cold storage and automotive.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Cathy Buckingham
Founder, Past President and CEO
Company data provided by crunchbase