Books A Million · 9 hours ago
Help Desk Technician
Birmingham, AL
Full-time
Onsite
New Grad, Entry LevelBooks A Million is seeking a Help Desk Technician to provide end user support under the supervision of the IT Helpdesk Supervisor. The role involves troubleshooting hardware and software issues, assisting end users, and ensuring the resolution of IT problems in a call center environment.
BooksE-CommerceEBooksFinanceRetail
Responsibilities
Troubleshoots, isolates and resolves IT and Point of Sale (POS) hardware and software problems in a client/server network environment
Troubleshoots isolates and resolves problems with Windows servers in a bound and unbound network in support of store servers
Troubleshoots isolates and reports problems with local area network (LAN) and wide area network (WAN) systems and equipment
Troubleshoots isolates and resolves problems with typical business and company unique software including Microsoft Office, Internet Explorer, Adobe acrobat and web based applications in support of corporate office and store end-users
Uses prescribed ticket tracking software to record status of all problems and identify steps taken to resolve issues
Escalates all problems beyond the scope of resolve to the next level of expertise
Provides assistance to publishers in the use and submission of product through the New Title Portal (NTP)
Follows all company policies and procedures
Qualification
Required
High school diploma or equivalent GED
Preferred
Prefer some prior experience working in an IT Helpdesk environment, but not required
Should possess excellent verbal and written communication skills
Should have excellent customer service skills
Prior technical support experience preferred
Should be able to demonstrate knowledge and aptitude as demonstrated by real-time trouble shooting and technical problem solving for the end user
Must exhibit excellent attention to detail
Must be able to sit at a computer or desk for extended periods of time
Must be able to use hands/arms to operate keyboard, telephone and for repetitive motion activities
Must be able to lift objects up to 25 lbs. with or without assistance
Must be able to communicate using speech, sight, and sound with or without assistive device
Must be able to stand, walk, stoop or crouch while performing daily activities of the job
Company
Books A Million
Books A Million is a book retailing company that sells books, magazines, collectibles, toys, electronics and accessories, and gifts.
Founded in 1917
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1992-11-13IPO
Leadership Team
T
Terrance G. Finley
President & CEO
Damian Doggett
Chief Financial Officer
Recent News
Company data provided by crunchbase