Apolis · 3 months ago
ServiceNow Tools Architect
Fort Mill, SC
Full-time
Onsite
Senior Level
7+ years expApolis is a company seeking a ServiceNow Tools Architect to lead the design, implementation, and optimization of enterprise-grade IT Operations Management and observability solutions. The role involves strategic leadership in AIOps and automation, overseeing technical implementations, and ensuring compliance and governance of automated processes.
ConsultingEnterprise ApplicationsEnterprise Resource Planning (ERP)Information TechnologyIT InfrastructureIT ManagementMobileSoftwareWeb Hosting
Responsibilities
Be the primary point of contact for all AIOPs & Automation related discussions
Identify new business opportunities related to AIOPs automation & Tools
Define and drive the AIOps and automation roadmap/strategy aligned with business goals
Collaborate with senior stakeholders to prioritize automation & AIOPs initiatives and ensure alignment with enterprise architecture
Evaluate and recommend appropriate tools, platforms, and frameworks for AIOps and Automation
Oversee the analysis and identification of automation opportunities
Drive development & deployment of automation scripts/workflows
Lead the analysis, recommendation and deployment of AIOps solutions (e.g., anomaly detection, predictive analytics, root cause analysis)
Integrate AIOps platforms with existing ITSM, monitoring, and observability tools. - Document recommendations & lead as required
Architect and maintain a governed CMDB aligned with CSDM best practices
Ensure accurate service mapping and CI relationships to support impact analysis and change risk predictions
CMDB health remediation efforts including completeness, staleness, and orphaned records
Ensure effective data ingestion, normalization, and correlation from multiple sources (logs, metrics, events)
Work with teams to Fine-tune Event Thresholds
Monitor performance of AIOps models and continuously improve accuracy and relevance
Conduct training and enablement sessions to build automation capabilities across teams
Collaborate with Teams in implementation & driving AIOPs & Automation
Define and enforce governance policies for automation and AI usage
Ensure security, compliance, and auditability of automated processes
Track KPIs and ROI of AIOps and automation initiatives
Qualification
Required
7+ years of experience in ITOM architecture, preferably with ServiceNow
Deep expertise in CMDB, Discovery, Service Mapping, Event Management, and CSDM
Hands-on experience with Dynatrace, SolarWinds, AlertSite, and other observability platforms
Strong understanding of ITIL, ITSM, and Change Management processes
Certified in one or more areas of ServiceNow/Observability
Company
Apolis
Apolis is a IT consultancy that offers provides ERP solutions, hosting, assessment, web and mobile, IT staffing and IT workforce solutions.
501-1000 employees
H1B Sponsorship
Apolis has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (15)
2022 (15)
2021 (12)
2020 (122)
Funding
Current Stage
Late StageLeadership Team
Amar Shokeen
President/ CEO
Rita Shokeen
COO
Company data provided by crunchbase