Robert Half · 1 week ago
Genesys Cloud Architect /Sr Telecom Engineer
Albuquerque, NM, US
Full-time
Onsite
Senior Level
5+ years expRobert Half is seeking a Genesys Cloud Architect / Sr Telecom Engineer. This senior technical leader will be responsible for the design, optimization, and long-term strategy of the Genesys Cloud CX platform, ensuring a reliable and high-performing contact center environment.
ConsultingHuman ResourcesRecruitingSecurity
Responsibilities
Lead the end-to-end architecture of Genesys Cloud CX, including voice, digital channels, routing, integrations, and analytics
Develop and maintain roadmap, standards, and best practices for platform design and evolution
Configure, administer, and optimize Genesys Cloud, including IVR, routing, and self-service workflows
Build and manage API integrations with internal and third‑party systems
Serve as Tier 3 escalation for complex incidents and participate in on-call rotations
Govern platform changes to ensure security, compliance, and alignment with IT standards
Partner with business and technical teams to translate experience goals into scalable solutions
Maintain documentation and mentor engineering teams on platform best practices
Other duties as needed
Qualification
Required
Bachelor's degree in Computer Science, Telecommunications, IT, or equivalent relevant experience
At least 5 years of hands-on experience with Genesys Cloud CX, including administration, routing, and troubleshooting or other Contact Center Solution (Avaya Aura, Cisco Contact Center Enterprise (CCE) or Cisco Contact Center Express (UCCX) etc
Strong expertise in VoIP technologies, SIP trunking, SBC console operations, and carrier connectivity
Familiarity with chatbot frameworks, speech analytics, and contact center processes
Proven ability to design and manage integrations between Genesys Cloud and external systems is a plus
Exceptional problem-solving skills and a strategic mindset, coupled with the ability to execute technical solutions
Experience supporting high-availability, customer-facing environments
Preferred
Genesys Cloud certifications and knowledge of architecture standards is a plus
Company
Robert Half
🔒 At Robert Half, we prioritize your security—if you believe you've encountered a scam or fraudulent recruiter, please report it immediately to https://www.roberthalf.com/us/en/fraud-alert.
10001+ employees
H1B Sponsorship
Robert Half has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (31)
2022 (32)
2021 (18)
2020 (22)
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
Keith Waddell
President and CEO
Paul Gentzkow
President and Chief Executive Officer, Talent Solutions
Recent News
EIN Presswire
2025-04-14
Company data provided by crunchbase