National Service Coordinator - Remote jobs in United States
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Enterprise Fleet Management · 3 hours ago

National Service Coordinator - Remote

positionUnited States
timeFull-time
remoteRemote
seniorityEntry Level
money$18.04/hr - $19.29/hr
date2+ years exp

Enterprise Fleet Management is a privately held, full-service fleet management business committed to providing excellent customer service. The National Service Coordinator will support both internal and external Fleet Management customers by coordinating roadside assistance, setting up rentals, and ensuring effective communication with vendors and clients.

AutomotiveAutonomous VehiclesFleet Management
badNo H1Bnote

Responsibilities

Coordinate roadside assistance through vendor partners by taking phone calls, dispatching service through vendor portals, and monitoring live jobs
Set up replacement rentals when clients are in need of alternative transportation
Research delays for roadside service, communicate with vendor partners to obtain status of live jobs, and evaluate available options to make decision on how to best assist driver
Consult customer decision makers regarding the vehicle repair service process
Assisting with relaying repair approvals to repair facilities on behalf of the client
Providing timely follow up to ensure prompt service for clients
Maintaining regular communication efforts with third party vendors as well as Fleet drivers
Identifying and escalating customer service opportunities related to roadside assistance
Assist drivers with general vehicle service questions or concerns

Qualification

Customer support experienceAdministrative support experienceMicrosoft Office proficiencyProblem resolutionCommunication skillsAnalyzingDetail orientedFlexibility

Required

Must be 18 years of age or older
Must live in the Boise, ID area or surrounding ID counties
Must live in the state of Idaho
Two (2) years experience with customer and/or vendor support
Two (2) years of administrative support experience
Proven success in problem / conflict resolution or negotiation
Intermediate proficiency with Microsoft Office applications (Word, Excel, and Outlook)
Must have the ability to meet all work from home technical requirements
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

Benefits

Paid vacation and choice time days
Medical, dental, and vision insurance benefits
Dependent spending account
Health savings account
Life and disability insurance
Fertility benefits
Employee Assistance Programs
Profit sharing
401(k) employer match
Discounts and more

Company

Enterprise Fleet Management

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Enterprise Fleet Management provides fleet management services for companies, government agencies, and organizations.
dateFounded in 1957
location
St Louis, Missouri, USA
people-size1001-5000 employees
web-link
https://www.efleets.com/

Funding

Current Stage
Late Stage

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