NC Department of Health and Human Services · 4 hours ago
Administrative Specialist II
Wake County, NC
Full-time
Onsite
Mid Level
$40K/yr - $69K/yr
4+ years expThe North Carolina Department of Health and Human Services (DHHS) is one of the largest agencies in the state, responsible for ensuring the health and well-being of all North Carolinians. The Administrative Specialist II position involves evaluating the educational qualifications of the child care workforce and collaborating with stakeholders to ensure compliance with education standards and licensing requirements.
Health Care
Responsibilities
Completes the educational evaluation of post-secondary education completed by the child care workforce which includes a review of the required certifications, degrees/semester credit hours based on course content/descriptions and determines the educational qualifications for 10 different child care position(s) (Both NC Pre-K and non-NC Pre-K) specified by DCDEE/Section/Unit law, rule, policy, and procedures
Collaborates with internal/external stakeholders to meet the needs of the child care workforce by ensuring they meet statutory and rule requirements related to education standards and DCDEE’s licenses for all licensed child care facilities
Assists internal/external DCDEE customers with questions regarding education requirements
Provides feedback to manager concerning DCDEE WORKS and Scribbles issues within the Unit
Completes testing of DCDEE WORKS, etc. databases to verify work processes and functionality of the system(s)
Supports the Unit by completing mail intake for the Workforce Education Unit, Initial/Final data entry for all education documentation received from the child care workforce
Individual Bonus Reporting
Answers Workforce Education Unit phone calls/emails including DCDEE Webmaster and DCDEE WORKS Technical Assistance for both internal/external customers and other DCDEE WORKS tasks, if applicable
Understanding of all Unit processes
Qualification
Required
High school diploma or General Educational Development (GED) diploma and four years of related administrative experience; or equivalent combination of education and experience
Excellent attention to detail
Accurate verbal and written abilities
Proficient customer service skills
Working knowledge of specific confidentiality guidelines on related laws/rules/regulations to assist child care providers in understanding procedures specific to child care education standards
Preferred
Experience implementing confidentiality guidelines on related laws/rules/regulations to assist child care providers in understanding procedures specific to child care education
Advanced experience using a desktop/laptop computer, Microsoft software applications (Word, Excel, Outlook), databases and electronic filing system to complete work processes
Experience processing applications with a high degree of accuracy and the adaptability/flexibility to handle changes in both workloads and assignments
Knowledge and experience with analyzing, problem solving and interpreting data to include database testing
Experience communicating in both oral and written form, describing complex issues in easily understandable format and providing courteous customer service
Benefits
Health insurance options
Standard and supplemental retirement plans
NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis)
Paid vacation
Sick leave
Community service leave
Paid parental leave
Company
NC Department of Health and Human Services
The Department of Health and Human Services manages the delivery of health- and human-related services for all North Carolinians.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Erin Matteson
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