Elko Motor Company · 5 hours ago
Service Scheduling Coordinator
Elko, NV
Full-time
Onsite
New Grad, Entry LevelElko Motor Company is a reputable automotive dealership located in Elko, Nevada. They are seeking a Service Scheduling Coordinator responsible for providing exceptional customer service by handling all incoming service calls and scheduling appointments.
AutomotiveRetailTransportation
Responsibilities
Answer all incoming service calls promptly and professionally
Provide detailed information about the services offered by the dealership
Address customer inquiries, concerns, and requests effectively
Schedule service appointments in line with departmental guidelines and technician availability
Confirm and update customer appointment details in the system
Proactively follow up with customers to confirm upcoming appointments and reschedule as needed
Coordinate with the service advisors and technicians to ensure efficient scheduling and minimize downtime for customers
Communicate customer needs or special requests to the service team effectively
Greet and assist walk-in customers
Assist Service Advisors as needed
Qualification
Required
Strong communication and interpersonal skills
Ability to multitask and manage time efficiently in a fast-paced environment
Proficiency in computer systems and CRM tools
Applicants must be willing to submit to a pre-employment background check and drug test
Interested candidates must possess a valid driver's license and have a satisfactory driving record
Preferred
Previous experience in customer service or call center roles preferred, but not required
Familiarity with automotive services is a plus
Benefits
FREE College for employees and family members
Health insurance
Paid time off
Retirement savings plan
Opportunities for growth and advancement
Company
Elko Motor Company
At Elko Motor Company our goal is to be an industry leader in providing unmatched quality automotive products and service while continually striving to meet the changing needs of our guests.
Founded in 2013
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase