ORO Labs · 2 hours ago
Customer Success Manager
United States
Full-time
Remote
Senior Level
5+ years expORO Labs is an agentic procurement orchestration company on a mission to humanize the procurement experience. As a Customer Success Manager, you will be the trusted partner for enterprise clients post-implementation, ensuring they realize maximum value from ORO’s AI-based procurement platform through driving adoption and engagement.
Artificial Intelligence (AI)ProcurementSupply Chain Management
Responsibilities
Develop a deep understanding of customers’ business goals, procurement challenges, and success metrics
Serve as a strategic advisor to clients—aligning ORO’s solutions to their evolving needs
Build trusted relationships with key stakeholders at multiple levels within enterprise accounts
Drive regular business reviews, ensuring clear communication of value and ROI
Anticipate customer needs, manage expectations, and guide them through best practices for procurement transformation
Identify risks early and develop mitigation strategies to ensure account health
Monitor customer health scores and adoption metrics, taking proactive actions to improve engagement
Coordinate with internal teams to deliver consistent, high-quality customer experiences
Leverage data and insights to drive continuous improvement in processes and outcomes
Drive measurable business outcomes for customers through ORO’s AI-powered platform
Present data-driven insights that demonstrate value realization and efficiency gains
Partner with account and product teams to identify upsell and cross-sell opportunities aligned with customer goals
Manage post-sales customer relationships to ensure long-term retention and success
Lead onboarding, enablement, and adoption programs that empower customers to use ORO effectively
Collaborate with technical teams to resolve complex issues, ensuring quick and effective resolutions
Represent the customer internally—advocating for their needs and influencing product direction
Qualification
Required
5+ years of experience in Customer Success, Account Management, or Professional Services within an enterprise SaaS environment
Proven ability to manage relationships with senior executives and cross-functional teams within large organizations
Familiarity with procurement software, process automation, or digital transformation initiatives is highly desirable
Ability to interpret customer data, identify trends, and translate insights into actionable strategies
Exceptional written and verbal communication skills with the ability to lead executive-level discussions
Strong cross-functional teamwork skills—able to partner with Sales, Product, and Engineering to drive customer outcomes
Experience with Customer Success platforms (Gainsight, Totango), CRM (Salesforce), and analytics tools to track success metrics
Growth-oriented, empathetic, and driven by delivering measurable business value to customers
Benefits
Enjoy a flexible work environment that values autonomy, learning, and impact.
Company
ORO Labs
ORO Labs is an AI-powered procurement orchestration platform for large enterprises.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$59MKey Investors
Workday VenturesFelicis
2024-09-18Series Unknown
2023-11-01Series B· $34M
2022-11-03Series A· $25M
Leadership Team
Ben Roberts
Head of Partnerships
Recent News
2025-06-06
2025-03-24
Company data provided by crunchbase