Luminator Technology Group · 3 days ago
Field Service Technician - 3rd Shift (7:00 PM - 3:30 AM)
San Diego, CA, US
Full-time
Onsite
New Grad, Entry Level
$29.36/hr - $37.22/hrLuminator Technology Group is a global leader in transportation technology, seeking a skilled Field Service Technician to join their team. This role involves installing, maintaining, and troubleshooting advanced hardware and software systems on public transit vehicles, ensuring optimal performance and customer satisfaction.
ElectronicsInformation ServicesInformation TechnologyLightingManufacturingTelecommunicationsTransportation
Responsibilities
Maintain Luminator’s hardware and software and handle customer questions about the state of the system on various public transit vehicles
Sustain proficiency in all products and services that the company offers. This includes staying current with installation standard methodologies, equipment protocol, and safety guidelines
Provide on-site pre-start-up, start-up, contracted service work, warranty, troubleshooting, and training of Luminator products, and ensure equipment is operational and free of defects
Diagnose errors or technical problems and determine proper solutions on equipment
Accurately document the work that is performed at a customer facility. Professionally document work completed on periodic preventive maintenance as well as intermittent corrective maintenance tasks
Handle customer service-related issues while fostering the customer relationship and working to solve technical problems on site
Communicate effectively with plant operators, plant management, third party vendors and other Luminator personnel in support of service operations
Troubleshoot and repair equipment applying technical knowledge and experience to resolve problems
Maintain accurately and timely documentation of work performed on a daily basis at customer sites, including, but not limited to periodic preventive maintenance and intermittent corrective maintenance tasks
Review product prints and specifications
When required, play an active role in various projects such as upgrades, new installations, or new functionality for customers
Work with site management to review and ensure products are installed to specifications
Coordinate work with other groups to ensure meeting commitments
Document processes
Operate vehicles in a safe manner and use field systems appropriately
Follow all Company procedures and protocols
Collaborate with technical team and various teams across the organization
Act as a representative of the company and build positive relationships with customers
Perform all other duties as assigned by management in a professional and efficient manner
Qualification
Required
Skilled Field Service Technician
Responsible for installing, maintaining, and troubleshooting Luminator's advanced hardware and software systems on public transit vehicles
Ensure optimal system performance, reliability, and customer satisfaction
Build strong relationships with customers
Collaborate closely with internal teams to deliver service excellence
Maintain Luminator's hardware and software and handle customer questions about the state of the system on various public transit vehicles
Sustain proficiency in all products and services that the company offers
Stay current with installation standard methodologies, equipment protocol, and safety guidelines
Provide on-site pre-start-up, start-up, contracted service work, warranty, troubleshooting, and training of Luminator products
Ensure equipment is operational and free of defects
Diagnose errors or technical problems and determine proper solutions on equipment
Accurately document the work that is performed at a customer facility
Professionally document work completed on periodic preventive maintenance as well as intermittent corrective maintenance tasks
Handle customer service-related issues while fostering the customer relationship and working to solve technical problems on site
Communicate effectively with plant operators, plant management, third party vendors and other Luminator personnel in support of service operations
Troubleshoot and repair equipment applying technical knowledge and experience to resolve problems
Maintain accurately and timely documentation of work performed on a daily basis at customer sites
Review product prints and specifications
Play an active role in various projects such as upgrades, new installations, or new functionality for customers when required
Work with site management to review and ensure products are installed to specifications
Coordinate work with other groups to ensure meeting commitments
Document processes
Operate vehicles in a safe manner and use field systems appropriately
Follow all Company procedures and protocols
Collaborate with technical team and various teams across the organization
Act as a representative of the company and build positive relationships with customers
Perform all other duties as assigned by management in a professional and efficient manner
Company
Luminator Technology Group
Luminator Technology Group manufactures LED-based lighting technology and passenger information systems for the transportation industry.
Founded in 1928
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$37MKey Investors
Siemens Financial Services
2014-04-07Acquired
2011-11-09Series Unknown· $37M
Leadership Team
Magnus Friberg
Chief Executive Officer
Bill Dyer
Chief Product Officer
Recent News
EIN Presswire
2025-06-21
2024-11-07
Company data provided by crunchbase