Eagle Point Software · 10 hours ago
Large/Major Customer Success Manager
United States
Full-time
Remote
Entry, Mid Level
2+ years expEagle Point Software Corporation is focused on helping AEC and manufacturing firms improve productivity through their award-winning learning management software. The Large/Major Customer Success Manager will build relationships with existing large and major customers, ensuring they meet their goals through ongoing engagement and advocacy throughout their customer journey.
ArchitectureInformation TechnologySoftware
Responsibilities
Understand, define, and document the Large/Major customer organizational structure
Develop strategic relationships with key personas across the Large/Major customer organizational structure
Define and prioritize detailed value-driven goals and outcomes for multiple organizational units within a single customer
Serve as the lead advisor for customer interactions throughout the lifecycle of the subscription
Develop, track and report key client health score progress metrics, including leading business reviews
Assist customers in the identification and mitigation of software adoption barriers including but not limited to technical issues, communication issues, and cultural differences
Prioritize and escalate issues to mitigate risk, keeping key stakeholders informed of progress
Ensure ongoing success of customers by re-evaluating client needs and establishing success plans, ongoing goals and outcomes
Maintain focus on providing value and customer ROI throughout the life of the subscription
Ensure customer satisfaction through responsive follow-up and thorough communication
Coordinate and align priorities with partners when working with a mutual customer
Determine and define project scope and objectives
Provide demonstrations of the software
Develop and maintain Customer Success best practices, influencing changing practices based on experience and successes
Learn and leverage new product functionality with customers to continue to grow engagement and value
Qualification
Required
Relevant bachelor's degree; preference for Business, Organizational Development, or related degree
2-3 years of Customer Success Management or customer facing related experience
Ability to manage multiple Large/Major customers simultaneously
Proven ability to influence others and lead customer engagements
Ability to develop relationships across a large/major organization
Proven ability to assist in the development of value-driven goals
Ability to perform ongoing analysis of customer engagement and take the necessary measures to increase product usage, adoption, and expansion
Excellent communication, listening and presentation skills
Ability to multi-task, prioritize and manage time effectively
Strong communication skills including the ability to work with all levels of a large/major organization
Flexible Hours –expect calls and remote meetings early mornings and/or late evenings
Travel
Remaining in a stationary position, often standing or sitting for prolonged periods
Communicating with others to exchange information
Repeating motions that may include the wrists, hands and/or fingers
Average hearing and visual acuity
Able to use a phone and computer
Ability to travel
Company
Eagle Point Software
Since 1983, with our roots in Engineering and Architecture, Eagle Point has been making Autodesk users more productive.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
J
John Biver
President/CEO
Recent News
TechAfrica News
2026-01-16
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