Wells Fargo · 4 hours ago
Fraud & Claims Operations Representative - Inbound Call Center - Boots to Banking -
Chandler, AZ
Full-time
Onsite
Entry Level
1+ years expWells Fargo is seeking a Fraud & Claims Operations Representative in their Claims Assistance Center as part of Fraud & Claims Management. The role involves supporting fraud and claims functional areas by improving customer experience and effectively authenticating customers to prevent fraudulent activity.
BankingFinancial ServicesFinTechInsurancePayments
Responsibilities
Support fraud and claims functional area by proactively identifying opportunities to improve customer experience, and offer ideas to mitigate risks through effective authentication of customers in order to prevent fraudulent activity
Perform moderately complex customer support tasks by utilizing solid communication, and verbal and written skills to establish rapport with customer and to deescalate difficult, as well as sensitive information as a part of resolving a claim
Oversee multiple claim types, take appropriate action to decision the case using multiple systems and applications, and may contact third parties for research, as needed
Receive direction from supervisor and escalate questions or issues
Interact with immediate team and functional area on wider range of information, plus internal or external customers
Qualification
Required
1+ years of Customer Service experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Preferred
Military experience researching and assessing questions, process, and procedures to make recommendations on solutions
Military experience with tracking information in multiple computer systems with high level of accuracy
Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving customer issues
Ability to execute in a fast paced, high demand, metric driven call center environment
Military experience resolving complex issues via written or verbal communication, including but not limited to, supply action requests, updating personnel records, answering benefit or pay questions, resolving errors, researching questions and other needs as requested by customers
Ability to work effectively in structured but flexible, adaptable and changing work environment
Bilingual speaking proficiency in Spanish/English
Ability to follow policies, procedures, and regulations
Strong analytical skills with attention to detail and accuracy
Basic Microsoft Office (Outlook, Word and Excel) skills
Ability to navigate multiple computer systems, applications, and utilize search tools to find information
Financial services experience
Ability to manage to production goals, deadlines, and various metrics
Knowledge and understanding of financial crime, fraud, or risk management
Company
Wells Fargo
Wells Fargo & Company is a financial services firm that provides banking, insurance, investments, and mortgage services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-10-06IPO
Leadership Team
Charlie Scharf
CEO
Fernando Rivas
CEO of Corporate & Investment Banking
Recent News
Business – Latest Financial & Stock Market News | New York Post
2026-01-22
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2026-01-22
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