North Shore Bank · 7 hours ago
Help Desk Technician
Brookfield, WI
Full-time
Onsite
Entry Level
1+ years expNorth Shore Bank is dedicated to helping families thrive and supporting local communities. The Help Desk Technician is responsible for providing Tier 1 support for the bank’s PC, workstation, and LAN environment, including troubleshooting and user support for hardware and software.
BankingBitcoinFinancial Services
Responsibilities
Maintains a personal queue of “Trouble Tickets” as assigned via the help desk tracking system; responds to servicing open tickets in strict accordance with appropriate service level agreements
Provides exceptional customer service and user support for both onsite and offsite users, and ensure that the client’s needs are being met
Troubleshoots, diagnoses, installs, and supports on-site hardware and software, as well as, general support of PC, laptops, cell phones, and printer and peripheral installations
Provides user administration for networked users, including but not limited to, providing informal training to users for PCs, remote connectivity, bank applications, and other topics as needed
Documents processes and procedures as needed
Creates application user accounts as part of the new user and change user process
Supports audio and video equipment in conference rooms
Manages and monitors internal assets to ensure accurate inventory records following the bank’s inventory process
The expected workweek is typically 40 hours, however, some overtime will be necessary on occasion. Performs duties on an on-call rotation before and after regular business hours
Qualification
Required
High school diploma or its equivalent
Excellent troubleshooting techniques with at least 1 year experience with PC desktop support
Strong familiarity with Microsoft Office Suite
Supporting networked users of HP and Dell workstations
Experience with servers running MS Windows, Office, Outlook, and other common business applications
Excellent communication skills
A penchant for top-notch customer service
Excellent interpersonal skills with an ability to work with all levels of management and users with varying levels of technical ability
Exposure to Microsoft Windows and TCP/IP
Reliable transportation for travel to branches
Ability to communicate technical information, both verbal and written, to a wide range of end-users
Strong analytical skills to determine root cause
Ability to stand, walk, sit, reach with hands and arms, stoop, bend, kneel, and talk or hear
Ability to lift and/or move up to 50 pounds
Ability to drive to various branch locations
Preferred
A+ certification
Company
North Shore Bank
North Shore Bank provides banking services.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
John Krostag
SVP, Chief Credit Officer
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