MagicSchool AI · 6 hours ago
Digital Customer Success Manager
United States
Full-time
Remote
Entry, Mid Level
$80K/yr - $88K/yr
2+ years expMagicSchool AI is a fast-growing generative AI platform for teachers, aiming to create real social impact in education. The Digital Customer Success Manager will manage a portfolio of small schools and districts, ensuring the effective adoption and utilization of the platform to drive measurable outcomes and build strategic relationships.
Artificial Intelligence (AI)E-LearningEdTechEducation
Responsibilities
Drive Meaningful Adoption Lead onboarding experiences that do more than check boxes. Drive weekly platform usage, integrate MagicSchool into instructional routines, and position partners for long-term success
Achieve Measurable Outcomes Hit key metrics: 90 percent or more weekly usage across your schools, 90 percent or more renewals, and over 110 percent Net Revenue Retention. Track, analyze, and act on signals to make sure your partners are growing or to intervene early when they’re not
Deepen Strategic Relationships Build trusted relationships at every level of a school system, from classroom teachers to district superintendents. Speak the language of pedagogy and budgeting, and position MagicSchool as a must-have, not a nice-to-have
Create Scalable Impact Build tutorials, guides, videos, and other resources that help customers succeed independently. Reduce barriers to adoption, share best practices, and amplify what works across your portfolio
Qualification
Required
Minimum 2-3 years in a customer-facing role such as customer success, account management, or EdTech implementation in a tech/Saas company
Proficiency with CRMs and customer success tools such as Gong and Salesforce
A proven track record of meeting NRR and retention targets
Preferred
Prior experience in K–12 education, a plus
Benefits
Unlimited time off to empower our employees to manage their work-life balance.
Choice of employer-paid health insurance plans so that you can take care of yourself and your family.
Dental and vision are also offered at very low premiums.
Every employee is offered generous stock options, vested over 4 years.
401k match & monthly wellness stipend.
Company
MagicSchool AI
MagicSchool is an AI platform in education and growing technology for schools.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$62.4MKey Investors
Valor Equity PartnersBain Capital VenturesRange Ventures
2025-02-04Series B· $45M
2024-06-27Series A· $15M
2023-08-28Pre Seed· $2.4M
Leadership Team
Adeel Khan
Founder & CEO
Mike Biven
President
Recent News
Crunchbase News
2025-11-21
2025-11-11
Government Technology US
2025-10-22
Company data provided by crunchbase