Transport Refrigeration, Inc. · 8 hours ago
Service Writer - Madison
MADISON OFFICE - MADISON, WI 53704
Full-time
Onsite
Entry Level
1+ years expTransport Refrigeration, Inc. is hiring a Service Writer at their high-volume Madison location, which serves as a critical support hub for refrigerated transport fleets across Wisconsin. The role involves managing service documentation, coordinating scheduling, and collaborating with technicians and sales teams to ensure efficient service delivery.
Freight ServiceManufacturingTransportation
Responsibilities
Greet and triage walk-ins, scheduled service, and urgent requests
Open and manage active repair orders (ROs) in a time-sensitive, high-volume shop
Validate PO numbers, warranty eligibility, and payment methods pre-dispatch
Assign technician jobs and actively monitor job progress and accuracy
Partner with the Parts Department to ensure parts availability and correct usage
Collaborate with the Sales Team to align expectations and customer communication
Track technician labor, validate job documentation, and ensure error-free invoicing
Process COD payments and manage serialized part registration
Answer inbound service calls and provide clear, professional assistance
Assist in weekly payroll support and occasional cross-department needs
Qualification
Required
1+ year of experience as a Service Writer, Service Advisor, or Billing Clerk (dealership or fleet service preferred)
Strong multitasking and cross-functional coordination skills
Clear verbal and written communication, especially under time pressure
Comfortable using Microsoft Outlook, Excel, and Word
High school diploma or equivalent
Valid driver's license
Willingness to travel occasionally for training or cross-location support
Preferred
Familiarity with service order or dealership management software
Benefits
PTO starts Day 1
Medical, Dental & Vision insurance (multiple plans)
401(k) with company match
Tuition reimbursement for recent tech grads
Boot & safety glasses allowance
Company-paid life & long-term disability insurance
Quarterly performance bonuses
Company
Transport Refrigeration, Inc.
We provide high-quality sales and service of transport temperature control equipment, and are one of the largest suppliers in our industry.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase