Sitemate · 11 hours ago
Customer Success Associate
Austin, TX
Part-time
Hybrid
New Grad, Entry Level
$85K/yr - $85K/yrSitemate is a company that builds software for the construction and industrial sectors, and they are seeking a Customer Success Associate to join their North America team in Austin. This entry-level role will involve supporting onboarding, retention, and growth for SMB customers while collaborating closely with the Customer Success and Sales teams.
AppsCloud StorageConstructionProject ManagementSaaSSoftware
Responsibilities
Take ownership of a portfolio of SMB customers, as their main point of contact
Prescribe recommendations for configuring our software for a range of use cases in the heavy industries
Monitor customer account health, identify customers at-risk of churn and take proactive steps to address present/upcoming risk
Identify opportunities to upsell our existing customer base, looping in an Account Manager as required
Monitor feature utilisation, and take proactive steps to increase feature adoption and engagement where opportunities exist
Effectively use tools such as Salesforce, Front and Vitally to ensure key client information is captured and shared internally
Respond to incoming NPS survey responses, collect customer feedback and relay insights to our product team
Help resolve support queries and escalate issues to our product team if required
Build long-lasting relationships with customers to increase retention, minimise churn and drive loyalty & advocacy
Qualification
Required
Recent graduate (Bachelor's degree or equivalent experience)
Strong organisational skills and attention to detail
Ability to work independently and adapt to changing priorities
Strong communication skills
Preferred
Prior exposure to Salesforce (or other CRM systems)
Experience building presentations in Google Slides / PowerPoint
Internship or part-time experience in SaaS, consulting, or customer-facing work
Benefits
Competitive, performance-based remuneration
Equity options - own a piece of what you’re helping to build
20 days paid annual leave, plus sick, carer’s, and compassionate leave
Parental leave - 16 weeks for primary and 6 weeks for secondary carers (including adoption and stillbirth support)
Comprehensive health coverage - Medical, Dental, and Vision insurance (company pays 100%)
Retirement savings - 401k plan
Health Savings Plan (HSA) - Tax-advantaged healthcare savings
Life and disability protection - Basic life insurance, AD&D, short-term and long-term disability coverage
Pension plan - Customized retirement benefits
Learning & Development - professional growth budget and transparent career plans
Laptop and home office setup budget
Flexible work - remote or hybrid options, plus the ability to work from anywhere for several weeks each year
Community & Connection - weekly catered lunches, global offsites, and “Life Story” sessions
Company
Sitemate
Sitemate is a SaaS platform which enables companies in the industries to streamline their projects, teams, forms and photos.
Founded in 2015
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$29.35MKey Investors
Blackbird VenturesMarbruck
2024-12-23Series A· $18M
2023-11-16Seed· $4.85M
2022-08-01Seed· $5.2M
Leadership Team
Samuel McDonnell
Co-Founder, VP of Product Strategy
Recent News
2024-12-25
2024-12-25
2024-12-24
Company data provided by crunchbase